Customer Service Software

SHELIA CRITTENDON

**** ***** ****, * *******, K S 6 6002 H: 913-***-**** C: 913-***-**** s ********@*******.***

Summary

Customer service-oriented Computer Technician committed to resolving problems for customers quickly and accurately

to reduce downtime and increase productivity.

Highlights

System checks and troubleshooting Customer service-focused

Advanced troubleshooting Organized

Virus and spyware removal Highly motivated

Advanced knowledge of diagnostic techniques Resourceful

Accomplishments

Diagnosed hardware and software failures and resolved technical issues with a 90 success rate.

Maintained 95% uptime on all company networks.

Experience

Computer Technician 05/2006 t o 06/2013

USD 453 Leavenworth Public Schools Leavenworth, K S

Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair

processes with outside vendors. Installed motherboards, processors, RAM and graphics cards. Repaired and

reinstalled software such as Office 2007, Windows XP, and Windows 7. Diagnosed, installed, configured and repaired

computer systems and software.

Education

Associate of Applied Science: Computer Science 2001

Northeast Technical College Atchison, Kansas, U S

Top 10% of class

Certificate in Computer Networking

Coursework in Operating Systems

Coursework in Office software

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