Training Manager
Resume:
Tracey
Harris-
Bennett
Street
Lincoln,
MA
01773
***********@*****.***
twitter:
@traceybennett
mobile:
SUMMARY
OF
QUALIFICATIONS
More
than
20
years
of
training
development
and
project
management
experience
primarily
in
education,
healthcare,
biotech,
and
financial
services
sector.
Skilled
in
motivating
training
professionals
to
excel
as
well
as
playing
a
major
role
in
the
design,
development,
and
implementation
of
blended
learning
solutions
which
directly
impact
employee,
partner
and
customer
audiences.
Major
strengths
include:
• Training
Project
Management
•
Training
M
etric
Analysis
• Building
Scalable
&
Sustainable
• E-
Learning,
Video,
&
Webinar
Design
Training
Programs
PROFESSIONAL
EXPERIENCE
Sr.
Manager,
Professional
Development
&
Training
Services
ConnectEdu
March
2013
–
Present
• Design
and
manage
Connect
training
curriculum
and
deployment
strategies
for
multiple
products
within
the
College
and
Career
Planning
web
portal.
Manage
and
lead
activities
for
the
Connect
Customer
Service
team
and
oversee
the
support
operations
of
•
each
company
subsidiaries.
Design,
execute
and
expand
ConnectEDU’s
on-
line
curriculum
offerings
as
well
as
manage
the
•
development
of
elearning,
and
train-
the-
trainer
(T3)
initiatives.
Oversee
the
development
of
various
training
initiatives
such
as
webinars,
podcasts,
and
on-
line
tutorials
•
in
order
to
increase
customer
self-
service
and
direct
user
behaviors.
Design
and
implement
Connect
Employee
Certification
Program
(CECP)
used
to
on-
board
new
employees
•
in
gaining
extensive
knowledge
about
company
products
and
solutions.
Manage
a
visionary
training
team
which
is
responsible
for
training
execution,
curriculum
design
and
•
webinar
development.
ELearning
Training
Manager/Sr.
Training
Specialist
Kiva
Systems
(an
Amazon
subsidiary)
September
2011
–
March
2013
Designed
and
delivered
core-
training
offerings
such
as
Standard
Operating
Procedures/Management
•
Training,
Certified
Maintenance
Training,
and
Train-
the-
Trainer
Instruction
to
over
20
domestic
clients.
Provide
monthly
webinar
sessions
to
domestic
and
international
clients
on
Kiva’s
pick,
pack,
and
ship
methodology.
Designed
and
developed
comprehensive
elearning
strategy
for
Amazon
safety
initiatives.
Built
core
•
elearning
modules
for
DC
implementations
nationwide
for
Amazon.
Manage
and
implement
robotic
workflow
training
sessions
for
over
250
warehouse
supervisors
and
500+
•
warehouse
operators.
Facilitated
new
hire
training
seminars
for
Kiva’s
on-
boarding
program.
This
includes
creating
and
updating
•
current
training
materials
as
well
as
designing
and
implementing
webinars
and
e-
learning
modules
as
needed.
Designed
training
curricula
and
materials,
and
collaborates
with
SMEs
and
documentation
specialists,
to
•
ensure
consistency
of
content
for
ILT
and
webinar
based
instruction.
Managed
the
design,
development,
and
delivery
of
the
Kiva
Safety
program
to
ensure
all
clients
receive
•
Safety
SOP
guidelines
and
best
practices.
Collaborated
with
training
team
to
help
select
and
implement
a
state-
of-
the
art
Learning
Management
•
System.
Collaborated
with
Amazon
instructional
design
team
to
design
and
build
effective
pick
&
stow
workflow
•
processes
as
well
as
design
different
training
modalities
(ILT,
e-
learning,
video,
job
aids)
to
best
fit
Amazon
fulfillment
centers.
Perform
training
audits
after
Go
Live
implementations
to
assess
and
analyze
Kiva
workflow
metrics
in
•
order
to
help
clients
reach
optimal
performance
rates
during
regular
and
peak
e-
Commerce
season.
• Extensive
travel
required,
both
domestically
and
internationally.
Training
Project
Manager
Navis
Learning
April
2010
–
September
2011
Interview
and
analyze
customer
needs
based
on
conceptual
design
information.
•
Collaborate
with
SMEs
and
collect
data
relevant
to
learning
audience
and
appropriate
learning
solution.
•
Design
and
develop
instructional
materials
that
apply
adult
learning
principles
and
theories.
•
Conducts
thorough
task
and
content
analysis
and
develops
terminal
objectives,
enabling
objectives
and
•
course
structure.
Completes
detailed
module
design
documents
as
deliverables
to
developers
that
outlined
module
•
format,
required
knowledge
and
skills,
learning
strategy,
delivery
modality,
and
ensures
a
consistent
use
of
models,
methodologies,
and
terminology
across
the
entire
training
program
spectrum.
Act
as
an
instructional
design
resource
for
content
developers,
and
develops
content
based
on
design
•
specifications.
Evaluates
course
materials
to
ensure
that
learning
objectives
have
been
met
and
can
be
appropriately
•
tested
based
on
design.
Develop
quick
reference
guides,
training
manuals,
job
aids
&
other
materials
that
utilized
various
media.
•
Capture
training
and
program
development
metrics
to
measure
program
effectiveness
and
user
•
accountability.
Provide
introductory,
intermediate,
and
advance
level
instructor-
led
training
courses
to
pharmaceutical,
•
financial,
and
insurance
firms
within
the
Boston
area.
Proficient
with
MS
Office
2010
for
PC
&
MAC.
Regis
College
2004
–
2008
Graduate
Student
in
Geriatric
Nursing
Regis
College
GPA
3.8
Senior
Product
Manager
Send.Com
1999
-
Close
of
business
2002
• Collaborate
with
gift
vendors
and
product
teams
on
vendor
site
development,
pre-
sales
meetings
with
clients,
and
definition
of
enterprise
architecture
for
gift
site.
• Identify,
engage,
and
manage
gift
vendors
for
web
site
launch.
During
the
gift
vendor
engagement
process,
ensure
that
gift
vendor
meets
Send.Com
requirements
and
general
website
gift
vision.
Manage
customer
feedback
and
make
change
requests
to
the
product
development
team
that
align
with
the
overall
market
for
gift
strategy.
• Responsible
and
accountable
for
the
coordinated
management
of
multiple
related
projects
directed
toward
strategic
gift
vendors
relationships
which
would
drive
revenue
for
holiday
gift
sales.
Founder/Director
of
Training
Interactive
Training
Concepts
1992
-
1999
• Delivered
software
training
and
consulting
services
to
various
firms
within
the
Boston
area.
Designed
&
implemented
comprehensive
software
conversion
training
programs
for
Mass
General
•
Hospital
and
the
Forum
Corporation.
Executed
successful
training
courses
for
over
1500
personnel.
Managed
ten
instructors
to
ensure
that
training
programs
were
in
line
with
approved
training
materials
•
and
procedures.
Designed
corporate
websites
through
strategy,
conceptual
design,
debugging
and
implementation.
•
• Maintained
and
expanded
partnerships
with
local
businesses
and
corporate
partnerships
by
providing
excellent
classroom
instruction
and
support.
VAX
Training
Manager
Professional
Development
Group
1989
-
1992
• Developed
a
comprehensive
software
training
program
for
the
Digital
VAX/VMS
systems
to
clients
such
as
State
Street
Bank,
Chartwell
Home
Therapies,
Institute
for
Health
Professions,
and
Children’s
Hospital.
• Developed
and
managed
software
training
on
the
VAX
and
ULTRIX
systems
in
the
areas
of
WP,
Lotus,
VMS,
and
ALL-
In-
1
Office
Automation.
• Provided
introductory
and
advanced
level
training
classes
on
both
the
VAX,
PC
and
Mac
platforms.
• Provided
consulting
services
for
software
application
and
design
to
major
Boston
hospitals.
• Designed,
developed,
and
evaluated
training
courses
with
emphasis
on
VAX
and
PC
curriculum.
Programmer
Analyst/Training
Specialist
Monsanto
Agricultural
Company
1988
-
1989
• Provided
VAX/VMS
technical
support
in
areas
of
account
administration,
training,
program
development,
and
product
user
support.
• Managed
technical
hotline
support
for
Mac,
PC,
and
IBM
in
the
areas
of
hardware
configurations
and
software
support.
• Developed
and
delivered
training
seminars
on
new
product
releases
to
various
divisions
within
the
Monsanto
community.
Training
Specialist
Access
Technology
1986
-
1988
• Provided
introductory,
intermediate,
and
advanced
training
instruction
on
dedicated
company
products
such
as:
Database
Connection,
20/20
Spreadsheet,
and
CBT.
• Administered
excellent
technical
expertise
to
customers
for
the
following
products:
20/20
Spreadsheet
functionality,
VAX/VMS
programming,
DeCalc,
and
All-
In-
One
Office
Automation.
• Developed
and
implemented
training
courseware
and
instruction
for
VAX/VMS
technology.
EDUCATION
AFFILIATIONS
Fitchburg
State
College
American
Society
of
Trainers
&
Developers
(ASTD)
BS,
Cum
Laude,
Education
National
Association
of
Professional
Women
(NAPW)
Regis
College
IT
Specialist
Group
and
Project
Manager’s
Network
BSN
-
>
MSN
Candidate
Pan
Mass
Challenge
Alumni
Geriatric
Nursing
TECHNICAL
SPECIALTIES
Microsoft
Office
2010
(Excel,
Powerpoint,
Word,
Outlook);
Microsoft
Office
for
Mac
2011;
Webex
&
GoTo
Meeting;
Sharepoint;
JIRA;
Snag-
IT;
Dropbox;
Skype;
MS
Project;
Mac
OS
X/Lion;
Articulate
eLearning
Suite;
Camtasia
Studio
8;
Microsoft
Communicator/Lync,
Parallels
Desktop;
Web
2.0;
Twitter,
Facebook,
Mobility
Devices
such
as
iPad/iPhone.
Outside
Interests
include
long-
distance
cycling,
technology,
fishing,
being
with
family
&
friends.
References
available
upon
request.
Contact this candidate