Manager Service

Mercedes Jones 443-***-****

**** ****** *** ********* ** 21207 *******@*****.***

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Office Suite (Word, Excel, Access), Adobe Photoshop, and the

Internet.

Excellent communication, organization and time management skills. Strong multi-tasking

abilities, needing little to no supervision. Work well both independently and as a

contributing member of the team.

EDUCATION:

North America Trade School Baltimore, MD August 2010

Certified Diesel Technician

EXPERIENCE:

Maryland Tractor and Trailer Service Inc.-Baltimore, MD 02/10-Present

Assistant Manager

• Provide employees with guidance in handling difficult and complex problems,

and in resolving escalated complaints and disputes

• Develop and update procedures, policies, and standards

• Maintain records pertaining to inventory, personnel, orders, supplies, and

machine maintenance.

• Prepare written estimates for service work and parts

• Liaison between customer and manufacturer reps and technicians;

• Track service/work orders and parts requests while inputting work orders through

computers using QuickBooks software

• Perform timely follow-up with customers and ensure accurate completion of

work orders and invoice submissions.

• Complete timely cash deposits into accounts

Contact this candidate