Technician Quality Control

Ryan Duhaney ***-** Elmira Ave, Jamaica, NY

*****

Email: *********@*****.***

Cell: 646-***-****

PROFESSIONAL SUMMARY

Computer Support Specialist who continually strives to broaden

abilities by researching and implementing evolving technology, to

ensure superior customer satisfaction. Information technology TECHNICAL SKILLS

experience includes extensive hands-on experience installing,

troubleshooting, configuring and optimizing computer systems and

networks. Extremely flexible to work various travel schedules. Networking

Active Directory

EXPERIENCE Printer/Fax

Design Strategy, Technician, New York, N.Y troubleshooting

Sept.2011- Present Network Setup,

Larger PC migration for JP Morgan Chase & Goldman Sachs clients maintenance and

Troubleshooting Citrix Infrastructure units and computer. optimization

Connect video conference with multiple sites as well as point to Remote Desktop

point. assistance

Remote Connection between sites. Quality control on equipment on a

daily base. Software

Audio visual production, Troubleshooting Cisco, Polycom and AMX Windows 7

system. Vista

XP

TSP/ASI, Installation Technician, New York, N.Y. Server 2008

Sept. 2011- Aug.2012 MS Office

Install, repair, maintain, and upgrade large quantity of desktop and 2010,07,03

VMware

Notebook as well as printers in Public School for the Board of Systematic Ghost

Education.

Troubleshoot network connectivity.

HARDWARE

VP Records, IT Intern, Queens, N.Y. Data encryption,

Aug 2011 - Sept 2011 backups,

Data Entry, Upgraded video cards, Memory modules, Software retrieval,

installations cleanups, and

Assisted IT Administrator with organizing website layout images

Partition and

Comp2Kids, Technician and Trainer Bronx, N.Y. format SATA and

Apr 2011 SSD drives

Training sessions to parents and children on basic use of Windows PC/Laptop

XP, maintenance

Internet and Microsoft Office operation. Printer/Fax

Distribution events for refurbished computers to families at training troubleshooting

sessions

Mobile

VIP International Security, Security Officer, Lynbrook, N.Y. Blackberry OS

Dec. 2010 - Sept. 2011 Apple iOS 4.3.3

Ensure the safety and security of the staff and customers Android 3.0

Patrol the interior of facilities and securing entrance

Greet and assist customers with any concerns they may have

School of Visual Arts, Security Officer, New York, N.Y.

June 2008 - Sept. 2010

Performed visitor identification verification in dorms and buildings

Maintained the safety and security of residents, visitors and staff

Answered calls in a prompt manner and assisted callers with questions

or concerns

EDUCATION

Per Scholas Institute for Technology, Bronx, N.Y. June 2011

Computer Technician Training, CompTIA A+ and Network+ Certifications

Queensborough Community College, Bayside, N.Y. Aug. 2009

Computer Engineering

[pic]

[pic]

Contact this candidate