Customer Service High School

Shanika White

*********@*******.***

**** ****** ******

Baltimore, MD 21229

Cell: 443-***-****

Objective To obtain a position in customer service or

administrative relations.

Experience

December United Healthcare

2012 - Member services Scheduler

Present Elkridge, MD

I service members age 65 and older on AARP Medicare

daily with integrity and compassion for the health

struggles they face by scheduling appointments for a

Health care practitioner to conduct a House Call Visit

to assist the member in all health aspects as well as

give emotional support whenever needed.

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November Chubb Insurance Company

2007 - Baltimore, MD

October

2011

Customer Service Processor

I processed rates for auto insurance policies for the

commercial Business industries. I worked one on one

with an Underwriter to get the best possible premium

quoted for the insured in order for them to bind the

contract.

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Thomson Prometric

May 2005 - Baltimore, MD

November

2007

Candidate Service Representative

This is an inbound call center where I provided

excellent customer service to hundreds of

pre-qualified candidates who were trying to register

and schedule state based exams under insurance, real

estate, cosmetology, and construction.

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Circuit City

October Baltimore, MD

2003 - May

2007

Customer Service

Processed returns and exchanges. Cashier, responsible

for closeout at night by counting all monies collected

from the day and preparing funds to be deposited into

the bank.

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Education CCBC Catonsville

High School

Baltimore, MD

Attending Catonsville Community college to obtain an

associates degree in Mass Communications.

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Mergenthaler Vocational Tech

June 2002

High School

Business

Baltimore, MD

Participated in school choir, modern dance and the

senior activities committee.

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Skills Leader, Team player, Well spoken, Very Organized and

dependable, Open-minded to learn and challenge myself,

Trustworthy, Hardworking, I am experienced with power

point, word, excel, P.O.S and Commercial Intellysis.

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Interests/hob Love to communicate with people in person as well

bies as over the phone, love to help out people in need,

like to volunteer for food drives for the less

fortunate, also love to spend time with my family.

References are Available Upon Request.

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Contact this candidate