Customer Service Manager

Objective

Results oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and ha

objections. Top performer with a consistent track record of meeting and exceeding goals, excellent communicatio

computer skills; the ability to work independently or as part of a team to ensure success of the company; multic

awareness with a high level of adaptability.

Intermediate Spanish

Basic Arabic

Microsoft Office Prof

(Word, Excel, PowerPo

Typing 55 WPM

Multiline Phone Usag

Credit Card Processi

Experience

Suntrust Bank Baltimore, MD 03/2013 to Cur

Teller

Warmly greet and assist clients. Process transactions in a quick and efficient manner. Assess clients needs based on

conversations with the client and account information. Make referrals to platform by suggestively selling a client Suntru

products. Handel large cash and check transactions. Operating a multiline telephone, to assist clients and record mess

for platform. Pay close attention to detail while processing transactions and handling cash.

Hard Rock Café Baltimore, MD 06/2011 to 09/2

Hostess/ Sales Associate

Politely assisted customers in person and via telephone. Greeted customers entering the store to ascertain what each customer wa

needed. Described product to customers and accurately explained details and care of merchandise. Set up and explained new memb

opportunities. Repeatedly met and exceeded daily sales goals. Assigned patrons to tables suitable for their needs and accord

rotation. Responsible for coordination of up to 18 servers in restaurant with capacity of 200. Managed guest checks, collected ca

processed credit cards. Presented menus to patrons and answered questions about menu items. Inspected restrooms for cleanline

availability of supplies and cleaned restrooms when necessary. Trained new employees. Provided excellent customer service.

Hollister Co. Glen Burnie, MD 03/2009 to 06/2

Model/ Sales Associate

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to cust

based on their needs and preferences. Responded to customer questions and requests in a prompt and ef

manner. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing ta

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assigned sales area.

Education

Arundel Senior High 2006 2010

High School Diploma

Baltimore City Community College Current

Science/ None

Volunteer Work

Arundel Senior High Office Aide

Arundel Senior High Varsity Football Team Manager

Arundel Senior High Varsity Girls Basketball Team Manager

Arundel Senior High Varsity Boys Lacrosse Team Manager

HRC Ambassador Program

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