Customer Service Sales

Shan Birch

E-MAILS:************@*****.*** PHONE 224-***-****

Objective: To utilize my customer service and managerial experience to gain a position beneficial for

personal and company growth within a developing organization.

Experience:

DXL

Nov 2011-Current Schaumburg, IL

• Stock Coordinator

• Receiving and process merchandise

• Organizing and detailing backroom

• Maintenance

• Stocking merchandise

• Sales customer service

. Rtvs, Rtws, and inventory controle

Town Park/ Good Shepard Hospital Nov 2010-Nov 2011 Barrington, IL

Valet

• Greet guest at the entrances

• Offering to park and retrieve guest cars

Supply guests or travelers with directions

•

• Maintain clean lobbies or entrance areas

Staples October 2005- October 2009 Elk Grove Village, IL

Merchandising expert/supervisor

• Assist Customers to assure proper quality control in order to retain business

• Stock Merchandise/ transferring merchandise out through fed ex and the warehouse

• Inventory control/Cycle count with AS400

• Managerial duties /opening and closing the store, cash handling

• Train new staff members in all aspects of sales and inventory duties.

Target October 2004 -November 2005 Wood Dale, IL

Backroom Associate

• Pull and put merchandise in correct location in the warehouse

• Unload merchandise and stocking it on the floor

• Helping with remodeling of the store while assisting customers on the sales floor

Rosita’s Pizza June 2003-January 2005 Elk Grove Village, IL

Delivery Driver

• Working in a restaurant environment

• Deliver food in a timely manner

• Cash handling

Tower Records August 2000-June-2003 Schaumburg, IL

DVD Buyer/Merchandiser

• Ordered and stocked product

• Increased video sales

• sales at the ticket master booth

• performed shipping and receiving duties

Wright College Chicago, IL

Classes for my General education diploma

Harper college 2008- 2010 Palatine, IL

General courses

Qualifications:

Ability to multi task in a fast -paced environment with managerial experience.

Detail oriented, hard working with solid communication skills.

• Data Entry

Microsoft Word

Microsoft Office

• Experience with Planograms and RF Scanner Guns, Ups and Fed Ex shipping.

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