Technical Support Quality Control

Ferdinand F. Quijano

***** ******* ***. ***: 310-***-****

Carson, CA 90745 E-mail: **********@*****.***

OBJECTIVE

A position in Field Service Technicians department that allow me to develop

my skills, while contributing to organizational goals.

SOFTWARE SKILLS

C/C++, COBOL, Visual Basic 6.0/2010, WinBatch, PowerBuilder 5.0, Java,

Client Server, Oracle 8, HTML5, SQL, System Analysis and Design, MS Office

2010, MS Windows XP, NT, 2000 and 7, Novell Netware, Unix/Linux, LAN/WAN,

Matlab v7, MultiSim 8/11, and Labview 2010.

HARDWARE

Microprocessor, Programmable Logic, Logic Analyzer, Multimeter, Digital

Oscilloscope, Function Generator, and NI Elvis II.

WORK EXPERIENCE

Technical Support

Anna's Linens, Costa Mesa, CA Apr 2005 - Jan 2009

. Provides help desk support to users directly over the phone.

. Install hardware and software on POS register.

. Perform diagnostic and troubleshooting of system issues.

. Assisting with or conducting special projects and process

improvements. For example: company wide software upgrades (Service

pack upgrades, virus software upgrades, e-mail upgrade, and network

upgrade).

. Document any special operation procedures needed for technical support

environment.

Operations and Technical Support

Kodak Canada Inc., Toronto, ON Jan 2001 - Sep 2004

. Maintain the operation of UNIX (Solaris), NT and Win2K servers.

. Monitor Batch Processing, job submission, job verification, job

scheduling, print queue management and output processing.

. Assist with installation of hardware and software when required.

. Installed and configured various operating system such as Microsoft

Windows NT4, Microsoft Windows 2000, Microsoft XP and software

applications like Oracle clients, Adobe packages, Microsoft

Visio/Project, Exceed, Nortel contivity, KWWIC, KWEB, PC Anywhere,

Lotus Notes, Wide Roll Database, SAP, Vantive, SCAN/IMOS.

Assembler/Quality Control

Fenwick Automotive Products, Toronto, ON Nov 1994 - Jun

1997

. Sorted out incoming products for reproduction

. Set-up and maintained master cylinder machine, water pump machine,

and boring machine

. Re-assembled master cylinder, water pumps, and brake caliper

Facilities Assistant

St. Joseph Hospital, Toronto, ON Apr 1992 - Jan 2000

. Maintained the cleanliness of the department

Plant Engineer

Philippine Long Distance Telephone Co. Aug 1990 - Sep 1991

. In charge of line testing and coordinating with line men

. Responsible for maintenance and troubleshooting of Central Office

Equipment (CXP - 5 cross point)

. Maintained switchboard (TYPE - 31C)

. Responsible for connecting new phone lines to MDF (Main Distribution

Frame)

EDUCATION

Bachelor of Science - Electronic Engineering Technology June 2013

DeVry University - Long Beach, California

Bachelor of Science - Computer Information System June 2000

DeVry University - Long Beach, California

Bachelor of Science - Mechanical Engineering March 1990

Letran College - Laguna, Philippines

References Available Upon Request

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