Customer Service Sales

Dennis DeFord

*** ********** *** *******, ******** 21001

Home: 410-***-**** Cell Phone: 410-***-****

******.******@*****.***

OBJECTIVE

To obtain an entry level position in which I can use previous sales and customer service skills.

EDUCATION

University of Baltimore Baltimore, MD

Bachelors of Science, Business Administration

Graduation: July 2013

SUMMARY OF QUALIFICATIONS

I have exceptional customer service skills, interpersonal communications, and relationship building skills with a

strong knowledge of sales and marketing.

COMPUTER SKILLS

Microsoft Word Access

Excel PowerPoint SQL

WORK EXPERIENCE

ProLogistix

Laborer Belcamp, MD May 2013-Present

• Organized units from freight containers, and cubed units from freight containers

• Reporting damages of units in warehouse

Gold Rush

Customer Service Baltimore, MD June 2010-December 2010

• Effectively provided customer service to a high volume of clientele.

• Counted, tested, handled cash deposits, and logged in inventory and products.

• Successfully increased sales and other product sales, consistently meeting set quotas.

• Increased sales by 400% and over $20,000 in quarterly sales.

Baltimore Data Capture Center

Receiving Clerk Baltimore, MD January 2010-June 2010

• Maintained and assisted with U.S census databases and mailing lists

• Scanned images and processed sensitive information from incoming bulk mail

• Written emails, scanned documents, fax documents, and inbound calls

Towne Park

Valet Attendant Baltimore, MD March 2009-December 2009

• Provided customer service to guests with information about outlets, meeting rooms and amenities of the

facility as well as main attractions in the area.

• Calculate and collected revenue for vehicles when needed.

• Issued claim checks after receiving vehicle keys and collected claims checks from all guests prior to

issuing keys.

• Customer service to all patrons and facility employees

Contact this candidate