Customer Service Manager
Resume:
Lisa Byers
Bartlett, IL *****
(630) 379 – 8875
Email: ********@*******.***
Objective: To obtain a position which will provide opportunities for growth and
advancement. I have many years of experience in Customer Service and
Managing I enjoy working, pay attention to detail and adapt to change
well.
Experience:
April 2012 - Current
Cadence Health at Central Dupage Hospital
Supervisor of Hospitality and Environmental Services
Hospitality and Environmental Services Supervisor at Central Dupage
Hospital. Responsible for Training House Keepers on Patient Care,
Customer Service Policies, Safety Procedures, Working with Chemicals,
Cleaning, Picture Perfect Discharge Patient Rooms, Quality Assurance,
Hospital Rounds and Working with Employee Medical Staff
.
October 2011- February 2012
Compass Group Crothall Services at Northwestern Hospital Chicago, IL
Manager of Environmental Services
Responsible for Training House Keepers on Safety Procedures, Working
with Chemicals, Patient Care Customer Service Policies, Cleaning,
Working with Equipment, Picture Perfect Discharge Patient Rooms,
Scheduling, Payroll, Audits, Quality Assurance, Hospital Rounds.
Experience:
July 2006 – March 2011
Compass Group at Pactiv Corporation, Lake Forest, IL
Unit Manager
Sole Manager of a café inside of a building of 750 people.
Responsible for Café Food Service, Customer Service, Catering Services,
Eight Employees, Interviewing, Hiring, Training, Scheduling,
Inventory, Ordering Product, Human Resources, Payroll, Marketing Plans,
Building Sales, Deposits, Audits, Accounts Receivable and Accounts
Payable.
May 2005 – July 2006
Compass Group at Motorola, Arlington Heights, IL
Assistant Manager
Assisted General Manager with manager duties for a café inside a building
of 1500 people. Responsible for Food Safety and Food Service, Customer
Service, Four Employees, Training, Accounts Payable, Deposits and
Audits.
January 2002 – May 2005
Compass Group at Arlington Trackside, Arlington Heights, IL
Office Manager
Responsibilities: Human Resources, Payroll, Accounts Receivable,
Accounts Payable, Audits, Ledger Sales Cash Deposits
January 2001 – January 2002
Compass Group at PNC Park, Pittsburgh Pennsylvania
Office Manager
Responsibilities: Human Resources for over 200 employees, Payroll,
Audits, Answered Telephone Calls and Questions from Customers,
Employees, Corporate Office and Head Union Members.
October 1993 – January 2001
Compass Group at Arlington Trackside, Arlington Heights, IL
Office Manager
Responsibilities include all New Hire Employee Paper Work, Payroll,
Insurance Benefits, Accounts Receivable and Accounts Payable, Audits
Ledger Sales and Cash Deposits.
September 1989 – October 1993
American Eagle Airlines Customer Service Agent and Flight Attendant
Concern for Passenger’s Safety and Customer Service, Attended to
Passenger’s Needs. Entered Passenger flight information into Computer
System.
Education
August 1983 – June 1987
Mound Westonka High School / General Degree
Certificates
Medical Administration Assistant Certification CMAA #2288-5709
ServSafe Certification #6983049
Illinois Food Service Sanitation License #1994364
References: Upon request
Contact this candidate