Customer Service High School

Location:

Posted:

August 02, 2013

E duardo Ruiz

M i r amar, FL 33027

Home:954-***-**** Email: ********@*****.***

Summary: To obtain a challenging position that allows growth and advancement within a

successful and reputable company.

Education: Hostos Community College

Bronx, NY

Degree: Public Administration

Aug 2005- Jan 2009

Professional and Technical High School

Orlando, Fl

Degree: High School Diploma

Aug 2000-June 2004

Experience: Bonaventure Resort & Spa January 2012-March 2013

Loss Prevention Officer

• To provide guest with operational safes and doors upon request for access.

• Patrol and secure all areas of property and indicate if area needs attention.

• Fulfill desired guest request and work as a team with various departments.

• Ensure all guests, employees and property is safe at all times.

• Complete computerized daily reports and logs sheets.

• Take inbound calls and evaluate customer complaints to determine the

appropriate actions then resolve and follow-up with customer

Interaction Response Technology September 2011-January 2012

Customer Service Representative

• Answer inbound customer service calls

• Resolve all insurance issues with customers

• Place insurance claim orders for all cellular companies

• Complete data entry by increasing or decreasing accounts upon customer

request

T&M Protection Agency July 2008-August 2011

Security Officer

• Issue ID badges to all personnel visiting the building

• Act as reception and verify all personnel have proper authorization to enter

the building

• Distribute facility documentation to all tenant s upon request

• Act as roving security officer to maintain several post

• Provide safe and secured environment for all tenants and visitors

Computer Skills: Microsoft Word/ Microsoft Office/ Microsoft Excel

References: Furnished upon request