Customer Service Sales

Kathryn Menas

**** *. *** ******

Phone: 702-***-****

Las Vegas, NV 89104 Email:

*******.*****@*****.***

Administrative/Counseling

A top-performing, diverse professional credited with combining management,

counseling, paralegal assistance and human resource knowledge in

accomplishing company goals and objectives. Broad knowledge and experience

in all aspects of office administration with superior communication, multi-

tasking, and project management skills. Excellent leadership, planning,

and customer service abilities. Easily builds rapport with staff and

clients.

Areas of Expertise

Interviewing & Assessment Recruiting & Placement Business Ownership

Computer Skills/MS Office Sales/forecast management

Training & Development Suite

Drug Rehab Counseling Research & Analysis Bookkeeping/QuickBooks

Key Skills Assessment

Drug/Alcohol Rehab Counseling - Highly skilled at providing counseling and

guidance as well as assessing treatment and aftercare of those with alcohol

and drug addictions.

Human Resource Management - Accomplished in the processes of interviewing,

reviewing and assessing to determine if an applicant has the necessary

skills and knowledge to complete the tasks for a particular role.

Professional Experience

We Care Foundation, Las Vegas, NV (Apr 2011 - Present)

Director

. Overall direction of employees and administration for residential

recovery home dedicated to the rehabilitation of alcohol and drug

addicted women.

. Provide intake and orientation of new residents.

. Monitor one-on-one counseling and lead recovery groups.

. Track case notes, treatment planning, and aftercare.

Exclusively Legal, Las Vegas, NV (Jan 2010 - Apr 2011)

Legal Assistant/Paralegal

. Maintained attorney's schedule and appointments with complete

accuracy.

. Researched factual and legal issues to gather information in

preparation for lawsuits.

. Utilized legal software and Microsoft Office Suite to draft and

prepare legal documents.

. Maintained an efficient office by professionally answering phones, and

managing files and projects.

Bellagio Hotel and Casino, Las Vegas, NV (Sep 1998 - Dec 2009)

Lead Manicurist

. Supervised and scheduled over 30 employees to provide a menu of beauty

services.

. Developed techniques for the care and treatment of nails with

aesthetically pleasing results.

. Provided excellent service and care, and established long-term

relationships with customers.

. Maintained a clean work space and ensured sterilization of all

manicure equipment.

The Nail Fix, Palm Desert, CA (Jun 1990 - Aug 1998)

Owner/Manager

. Provided expert leadership, business acumen, and management resulting

in 8 successful years of salon operation.

. Effectively tracked transactions and ensured accuracy in accounting,

sales, and profitability.

. Established excellent service resulting in long-term customer

retention.

Education & Training

Certificate in Drug and Alcohol Counseling, College of the Desert, Palm

Desert, CA (1994)

Paralegal Certificate, University, Las Vegas, NV (2010)

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