Customer Service Manager

Melanie Whitt

Las Vegas, NV ***** • 702-***-**** *************@***.***

Objective

I would like to obtain a position in an environment where I can use my experience in business to the fullest.

Summary of Qualifications

• 10 years in retail sales/office management and purchasing.

• Proven track record in merchandising and closing sales.

• Exceptional customer service, communication, and interpersonal skills; establish and maintain positive

rapport with staff, customers/clients, and business professionals.

• Solid organizational skills; self-motivating; wholesale buying; high volume retail and internet sales.

• Exhibits proficiency in customer relations to ensure growing level of customer retention.

Professional Experience

The Wolf Theater, Las Vegas, NV

Box Office Show Tickets

May 2010-May-2011

• Managed the box office and handled communications with ticket brokers

• Acted as a floor hostess to multiples shows each evening

• Maintained the computers and all cash from the day to day operations

• Responsible for all telephone lines to the theater.

• Video recorded performances as needed

• Performed press relation services

Citi Bank, Las Vegas, NV

E Service Technical Support

June 2008-Jan 2010

• Provider of technical support for all Citibank credit card websites as it relates to resetting passwords, browser

error, and site navigation.

• Facilitate customers through the registration process

• Interpret and convey finance charges and balances to the customer

• Handled an average of 300 web sites.

Tinder Box, Las Vegas, NV

Operations Manager

Jan 1998- March-2008

• Store Manager

• Receiving, checking, and controlling inventory.

• Responsible for selection and purchase of wholesale merchandise and maintaining appropriate mix of

inventory according to store needs.

• Managed wholesale accounts for distribution of merchandise to strip casinos, restaurants, and retail tobacco locations.

• Secured global accounts, processed sales, wire transfers, hazardous materials documentation, and facilitated

appropriate customs guidelines for receipt of goods.

• Developed store to be the second highest grossing in the franchise after only 3 years of operating, and have

consistently maintained this status to the present date.

• Designed and Maintained three web based stores.

Stix Corporation, Las Vegas, NV

Restaurant Manager

1997-2000

• Supervised kitchen staff, responsible for payroll and scheduling.

• Duties included staff development, ordering, inventory control and keeping operating costs within corporate

expectations.

• Human Resources including, interviewing, confirmation of citizenship, benefits coordination, discipline and

termination of employees.

• Maintained excellent standards, resulting in an A grade for each health department inspection.

• Handled large amounts of cash for deposit.

Computer Skills

MS Word • Excel Data Entry • P.O.S. • Lodi • Adobe Photo Shop

Windows XP • Vista • Sawgrass • Gatekeeper • UCSS • Outlook Express

Power Point • Web Tool

• 15 years experience in Management with an average of 10-15 direct reporting employees

• 20 years in Customer support

Special Skills

I am a certified Hypno-therapist with 5 certifications and a member of the American Guild of Hypnotist.

Professional Reference available upon request

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