Customer Service Manager
Resume:
Millie Forester
Galloway, Oh ***19
*******@***.***
OBJECTIVE: To obtain a position utilizing my educational background and my
business education and previous employment experience in management.
EXPERIENCE
8/11 to 6/13 - 3/92 to 9/ 2000 Tracewell Systems, Westerville Ohio
Electro/Mechanical technician
Circuit board assembly and inspection, which includes thru hole, post wave
soldering and board prep. Electro/Mechanical assembler- assemble and wire
small and large systems with military specs, using wire harnesses,
schematics, drawings and parts list. Perform quality inspections of sheet
metal and other raw material before building any systems. Build systems
for such companies as IBM, Lockheed Martin, and Raytheon
11/09 to 8/11 ADL Technologies, Hilliard Ohio
Electronic Assembly/Wire Harness Assembly/Quality Inspection
Assembly of various electronic assemblies, soldering as well as wire
harness assembly using pre-cut wires to build wire harness and cable
assemblies using prints and harness boards, hand crimping and machine
crimping as well. Perform quality inspections of completed products and
write up any necessary non- conforming issues.
11/07 to 11/09 Honeywell, Columbus Ohio
Electronic assembly/wiring, soldering:
Electronic assembly and soldering of small and large load and pressure
cells, soldering under microscope using hand tools for placement of wires.
Manufacturing, Service Support: Received in items from customers to be
calibrated or repaired, enter data in the computer using Product Tracking
program. Data entries for service dept- enter data into a word doc for
calibration record from units that have been tested and calibrated per
customer requests.
Shipping/Receiving: Prepare products and paperwork to be shipped back out
to customer after repairs using Oracle program.
Stockroom Attendant: Kit jobs for departments, keep inventory updated and
organized.
02/07 to 11/07 Cottage Care, Columbus Ohio
Assistant manager and residential cleaning:
Cleaned client's homes with expertise and detail, assisted manager with
daily clerical duties and assignments, answer phone, filing, and data
entry.
03/06 to 02/07 HSFD Floral Distributors, Arlington, TX / Sams Club, Dublin
Ohio
Floral Designer:
Designed floral arrangements, wedding bouquets, funeral arrangements,
seasonal arrangements and any special order placed by a customer. Order
supplies, inventory of supplies, restocked flowers when new shipments
arrived.
11/05-03/06 Giant Eagle, Clintonville Ohio
Floral Manager:
Managed floral dept, merchandise and displayed floral arrangements and
gifts. Took monthly inventory; made any type of floral designs, customer
service. Decorated dept for holidays.
06/03-11/05 Giant Eagle, Hilliard Ohio
Card Party Manager:
Displayed and merchandised gifts on display shelves, decorated and
merchandised for holidays. Take and manage inventory of items. Re-order and
deal with sales reps. Customer service.
01/2002 -11/03 Aeroflex Lintek
Electronic/Mechanical assembly:
Electronic and mechanical assembly of enclosures for Radar and Satellite
testing equipment. Thru-hole soldering and wire harness assembly.
8/1999 - 3/2001 Qwest Communications - Dublin, Ohio
Switch Operations Tech II/ Call Center:
Switch Technician for operation and maintenance of DMS-250 switch. Enter
DAL translations into switch for customer originating and terminating
dedicated circuits as well as feature groups and 800 dedicated circuits.
Coordinate and assist customers, vendors, Other Common Carriers and Local
Exchange Carrier personnel with the installation, disconnection and
relocation of dedicated circuits in switch. Assist switch technicians on
customer trouble reports, verify translations and make changes as required.
Input resolution into trouble system when problem has cleared. Enter
translations for ANIs, authcodes, and 800 non-dedicated numbers.
EDUCATION:
AAS Business Management
Columbus State Community College Anticipated Graduation SU/2012
ITT Technical College, Criminal Justice
College Prep
Teays Valley HS Graduated 1985
SKILLS:
Basic computer knowledge, Windows Applications,
IPC-A-610 & 620 IPC certified specialist. Exp 04/2013
Customer service in retail sales
Knowledge of ISO 9000 quality standards
Wire harness and pcb thru hole assembly
Mechanical and electronic assembly/Quality inspection
Floral design and retail management
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