Customer Service Manager

Tania Maurice

** ******** **

Nyack, NY *****

Cell: 845-***-****

Home: 845-***-****

***********@***.***

Objective

Youthful and yet very mature driven student willing to learn and grow. Passionate to become a

Receptionist, Medical Assistant, Assistant Manager, Customer Service Represenative or Unit

Secretary. Excited to achieve a challenging position that allows me to contribute to a business’s

success as well as my own.

Profile

~ Dynamic personality ~ Organized & Detailed oriented

~ Adaptable to new changes ~ Responsible & Reliable

~ Determined & Driven ~ Flexible & Versatile

~ Great people & Sales skills ~ Excellent team building skills

~ Persevering & Motivated ~ Fluency in Creole & English

Summary

~ Superb leadership, planning, cashier & customer service skills

~ Highly experienced in appointment scheduling

~ Proficient Medical Receptionist

~ Knowledge of Medical Terminology

~ Trained in EKG, Vital signs & Physical examination

~ Introduced to Health Insurance, EMR ICD9

~ Computer literate ; Experienced in multiple Microsoft programs

Employment History

Assistant Manager

2012-2013 Vitamin World, West Nyack NY

~ Customer service

~ Assist customers with product information & location

~ Operate cash register ; Process cash, credit & debit card transactions

~ Trained in Nutritional Health

~ Set up planograms, store signs & sales & displayed merchandise

~ Maintained inventory

~ Met & exceeded sales goals

~ Resolved conflicts between customers

Administrative Assistant

2009-2012Bleikman & Klein Law Office, Spring Valley NY

~ Met with clients

~ Created clients bankruptcy files

~ Answer telephones

~ Take & Convey messages

~ Make appointments

~ Provide service information to clients

~ Managed day to day duties

~ Office filling, faxing, photocopying & light paperwork

~ Assure customer satisfaction

Education

2012-2013 Rockland Boces, Nyack NY

~ Completed Medical Assisting program

~ Received Medical Assisting Certificate

2010-2011 Rockland Community College

~ Majored in Liberal Arts

Volunteer

2010-2011 Nyack Library, Nyack NY

~ Assist customers with questions & directory

~ Light office paperwork & filling

~ Organize books

2012-2012 Creative Response to Conflict, Upper Nyack NY

~ Educate young children in conflict resolutions

~ Create activities to prevent conflicts

~ Address social & intellectual skills for the children

~ Organize office files

References are available on request.

Contact this candidate