Management Information Technology

JOHN OPGAARD

**** ** **** *******, ******, Kansas 66614

Home: 785-***-**** Cell: 785-***-**** Email: ********@******.***

SUMMARY OF SKILLS

** ***** ** *********** ********** experience including 12 years supervisory/management

experience.

PROFESSIONAL EXPERIENCE

Vice President Information Technology Infrastructure

CoreFirst Bank & Trust, Topeka, Kansas 2008 – 2012

• Managed daily Information T echnology operations including network and server infrastructure, data

center operations, help desk, desktop support, telecommunication systems, and all other IT

infrastructure activities at 46 branches in two states.

• Supervised network and system administrators, desktop support technicians and IT security staff

including recruiting, hiring, evaluating, and other personnel management tasks.

• Directed the development of private cloud infrastructure and the migration of multiple independent

systems to the private cloud.

• Prioritized projects to ensure staffing and budget availability, to minimize negative impact on

organization and to satisfy regulatory and other external requirements including the needs of the

business to meet their goals.

• Developed and maintained policies and procedures for the operation of IT systems including

security, SDLC, business continuity, customer support, system protocols and standards and other

critical processes.

• Oversaw IT security including establishment of effective policies, overseeing IT Security Officer and

Security Technician, responding to security incidents, and reporting security information to IT

Steering Committee and working with the Risk and Compliance Officer to ensure compliance with

regulatory requirements.

• Managed infrastructure projects including preparing organization IT systems and infrastructure for

the replacement of the main banking system, restructuring the network for improved security,

improving the wireless point-to-point for increased redundancy and stability, implementing

automatic failover of Internet connection, migrating data from disparate systems to redundant

storage area networks to provide increased data integrity, and other major projects.

• Managed vendor relationships including identification of requirements, negotiation of contracts, and

monitoring contract compliance.

• Managed the development of a remote backup data center to support business continuity.

• Developed long term strategic plan for the improvement of IT Infrastructure systems that aligned

with the business’s goals.

• Directed the expansion of technology to support 17 new branches in Kansas and Colorado including

monitoring construction to ensure IT needs were being met, developing detailed technology

budgets, identifying specific needs of the business, expansion of the network infrastructure to each

location, installation of hardware and software to support business operations, and supporting the

installation of various security systems. Directed the process to close multiple branches including

the removal of telecommunications, network and IT equipment.

• Prepared budget for all infrastructure operations and improvements. Approved expenditures and

monitored budget to ensure expenses were properly managed. Prepared detailed justifications

including cost-benefit analysis for large expenditures that required executive management approval.

• Researched potential solutions to issues identified by Bank management. Proposed potential

technological solutions that would address the identified issue.

• Communicated with all levels of staff. Adjusted communication based upon the audience to ensure

the message would be correctly conveyed. Translated technical information for non-technical staff

and business requirements for technical staff.

• Managed the disposal of technology equipment including the proper destruction of magnetic and

other storage media to prevent data disclosure.

Information Technology Client Support Supervisor

Lawrence Memorial Hospital, Lawrence Kansas 2007 – 2008

• Managed Information Technology Help Desk operations for 122 bed community hospital.

• Recruited, selected, directed and evaluated five full-time staff.

• Managed desktop computers, thin clients, printers, multi-function devices, and other desktop

hardware. Administered the departmental change management system ensuring that all additions

to production systems were properly planned and executed.

• Oversaw the purchase, installation, operation, and maintenance of hardware and software for more

than 700 desktop computers.

• Directed the expansion of desktop computer including the selection, preparation, and installation in

patient rooms and other areas of the expanded Emergency Department, Family Birthing Center and

Intensive Care Unit.

Information Technology Manager

Topeka & Shawnee County Public Library, Topeka, Kansas 1999 –2006

• Planned, prepared, and managed an approximate $1.2 million annual operations budget.

• Managed all technology projects including network infrastructure installation, audio-visual

equipment installation, server installation, software installation, and upgrades.

• Recruited, selected, directed and evaluated nine full-time staff.

• Developed, implemented, and administered best practice policies and procedures to ensure data

integrity, network and data security, and disaster recovery.

• Developed and maintained information technology systems including financial management, human

resources, library management, telephone and network infrastructure.

• Coordinated the purchase, installation, operation, and maintenance of hardware and software for

375 desktop computers.

• Led ongoing strategic planning for technological advancement by participating in the development

of the Library's strategic plan.

• Directed technology continuing education programs for Library staff and the public.

• Presented information to the Library's Board and the Kansas Legislature.

• Acted as Library spokesperson on public policy issues regarding technology.

Library Management System Administrator

Johns Hopkins University, Baltimore, Maryland 1997 - 1999

• Managed Library Management System for Libraries throughout the Johns Hopkins University system.

• Directed the project to replace a legacy system with a next-generation library management system.

• Prepared and presented a successful proposal for a major upgrade of the UNIX server equipment

associated with system including database server, web application server, and SAN.

• Worked with advisory groups that are responsible for the development of library policies across the

Hopkins libraries.

• Analyzed library policy and recommended possible solutions within the system.

• Participated in the development of the department’s budget request including participating in

detailed technical discussions and discussions of the costs and benefits of each proposal.

• Provided help desk support as part of the systems group.

• Prevented, identified, and resolved problems successfully.

Consultant

WLN, Inc., Tumwater, Washington 1996

• Selected and hired to develop software and train six staff on functionality of Horizon Library

Management System.

Library Management System Analyst

Ameritech Library Services, Provo, Utah 1995 - 1996

• Coordinated beta test cycle for library management system software.

• Assisted the Team Lead on engineering development team.

• Developed specifications for software design.

• Provided library expertise to software developers, documentation writers and others in the

organization.

Special Projects Coordinator/Reference Assistance

Tacoma Community College, Tacoma, Washington 1993 - 1995

• Coordinated the migration of the Library's management system from a legacy system to a next

generation system.

• Developed proposal for the upgrade of Library Management System.

• Provided reference services in an academic library setting.

• Supervised college's tutoring center.

• Recruited, interviewed, hired, assigned, and evaluated academic tutors on a regular basis.

EDUCATION

Master Certificate in IS/IT Project Management

Villanova University, Villanova, PA 2007

Master of Public Administration

University of Washington, Seattle, Washington 1990

Bachelor of Arts in History

Pacific Lutheran University, Tacoma, Washington 1987

CERTIFICATION

Project Management Professional (PMP) 2007

Contact this candidate