Customer Service Sales

**** **** ***** 919-***-****-cell

Court

Raleigh, NC

27616

Desire N. Massenburg

Objective To obtain quality employment to enrich my

professional growth.

Experience

January, 2012 - Present

Trialcard, Cary, NC

Support Center Representative - Full-Time

Duties include: process claims for pharmacies,

activate discount cards for customers who are

eligible, answer questions for customers

October, 2011 - January, 2012 Centralized Showing

Service, Raleigh, NC

Team Leader - Full-Time

Duties included: managed a team of 11 people,

managed the call center when on duty, answered

questions from other representatives, helped

solved day to day problems, made sure that the

stats were on point daily

June, 2011 - October, 2011 Centralized Showing

Service, Raleigh, NC

Processor - Full-Time

Duties included: processed incoming faxes,

changed and updated instructions on listings, took

calls and set up appointments for licensed real

estates

April, 2007 - January, 2012 Centralized

Showing Service, Raleigh, NC

Customer Service Representative -

Part-Time-Full-Time

Duties included: receive calls from real estate

agents to set up appointments with property owners

for potential selling of homes. Receive calls from

sellers to confirm showings on their homes. Make

changes to showing instructions as needed.

August, 2008 - July, 2010 Nationwide Insurance,

Raleigh, NC

PC Processor 1 - Full-Time

Duties included: codes and input assigned new

business and changes (coverage amendments and

cancellations) to existing policies; correct

errors that result from coding, underwriting,

agents; identify missing policy information and if

necessary contact agent to secure needed

information; perform other duties as assigned.

February, 2007 - April, 2007 Wake County Human

Services, Raleigh, NC

Data Entry Technician - Temporary Position

Duties included: input data into computer, file

papers, answer questions from co-workers

concerning paperwork.

June, 2006 - November, 2006 Super Target

Raleigh, NC

Sales Floor/Fitting Room Associate - Part-Time

Duties included: operating cash register, helping

customers with their purchases, when time

warranted assisted customers with apparel fittings

and assisted with quality control measures.

August, 2004 - January, 2005 Avenue

Raleigh, NC Southridge, SC

Sales Associate - Part-Time

Duties included: meet and greet customers,

interacted with customers to help enhance store

sales, cashier duties, stocked merchandise for

display within the store.

June, 2003 - August, 2004 Fashion

Cents Raleigh, NC Southridge, SC

Sales Associate - Part-Time

Duties included: cashier, assisted customers in

dressing room and purchases.

Education August, 2001 - January, 2005 Wake

Forest-Rolesville High School

Wake Forest, NC (Early Graduation)

August, 2005 - May, 2006 North Carolina A&T

University Greensboro, NC

August, 2006 - January, 2007 Shaw

University Raleigh, NC

References Upon Request

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