Customer Service Administrative Assistant

Location:

Posted:

July 31, 2013

objective

Seeking a career where I can assiduously apply and enhance my diverse educational and experiential

knowledge.

EDUCATION

Bachelors of Science in Business Administration

Concentration in Accounting Anticipated Graduation Date: August 2014

2008–2009 Elizabeth City State University Elizabeth City, NC

Bachelors of Science in Business Administration

EXPERIENCE

8/10-Present Xerox Raleigh,NC

Customer Service Representative

• Utilized probing and problem solving methods to resolve all customer inquiries (via inbound

calls, written or in person inquiries) on first contact. Document corrective measures and provide

instructions as needed to internal business areas to ensure prompt resolution and response to

customer inquiries.

• Identified and obtain information and records from customers, members, providers and/or

employer groups to correct/update information, claims and membership records when necessary.

• Recognized patterns of inconsistent and/or inaccurate claims filing practices among customers

and providers, educate customers and providers on acceptable Wellpoint practices and policies.

01/10-2/10 Spherion Staffing Solutions Raleigh, NC

Offiice Assistant

• Answered systems.phones and transfer to the appropriate staff member and distribute messages.

• Greet public and clients and direct them to the correct staff member along with receiving, sorting

and distributing incoming mail.

• Prepared outgoing mail for distribution along with faxing, scanning and copying of documents to

maintain office filing and storage.

06/07-12/08 United States Coast Guard Elizabeth City, NC

Administrative Assistant

• Maintained office filing and storage systems.

• Extensive data entry and scanning.

• Monitored and order office supplies.

• Distributed and filed all incoming mail.

JALEESA EASON

EMail: ************@*****.*** • phone: 919-***-****

1804 generation drive• RALEIGH, north carolina 27612