Active Directory Technician

Helario Pilapil

**** **** ***. ********, ** *****

********@*******.***

917-***-****

HIGHLIGHTS OF QUALIFICATIONS

• Over 5 years of experience in corporate IT

• Demonstrated ability to communicate effectively when dealing with all levels of users

• Excellent troubleshooting and logical problem solving skills

• Demonstrated ability to meet deadlines and set priorities

CERTIFICATIONS

• CompTIA Network+

• Microsoft MCITP-SA (formerly MCSA)

• Microsoft MCITP-MA (Exchange Server 2010, Configuring)

COMPUTER SKILLS

Network: Microsoft Server 2008, Server 2003, Active Directory, Windows XP, Windows 7, DNS, DHCP, FTP,

LAN/WAN, NAT, Terminal Server, TCP/IP, VPN, Wireless Routers

PROFESSIONAL EXPERIENCE

Hariworld Travel Inc. - New York, NY 2006 – 2012

Desktop Support Technician/Associate Network and Windows Administrator

Provide Hardware/Software installation, Server maintenance, trouble resolution, root cause analysis. Maintained

and Configured Desktops, network devices, disaster recovery, and telecommunications equipment. Troubleshoot

and diagnosed technical issues.

• Provide hardware support to workstations, laptops and servers, installed and replace parts, troubleshoot

and order new parts.

• Remote Support with LogMein, TeamViewer, Microsoft Remote Desktop.

• Setup of new computers on the network, through cabling and IP configuration and setup.

• Install, upgrade, update and configure OS and applications in Microsoft environment (Windows 2003, XP,

vista, and 7).

Installed, update, troubleshoot and fixed Word, Excel, and Outlook (2003, 2007,2010), office compatibility

pack.

Provide technical support for all users within the organization, including system crashes, slow-downs, virus

removal, data recoveries and network connectivity issues.

• Setup cisco VOIP phones (7960) series for new users and configure their profile. Maintain and Test the

devices for full functionality.

• Support and install of (GDS) Global Distribution System client an agent booking platform.

• Administration and support for all network printers including ticket and invoice printers like Amadeus,

Worldspan and Sabre.

• Messaging Administration utilizing Microsoft Exchange 2003. Troubleshoot and setup Outlook connectivity

for all employees.

• Create new user profile/account to Active Directory Database Windows Server 2003.

• Performed network administration functions, Helped users to provide access to Network resources.

• Modification of security rights for existing users.

• Configured and maintained LANs and WANs, networking hardware.

• Utilize command line utilities like Tracert, Ping and IPConfig to track down and troubleshoot networking

issues.

• Document and update PC and Telephone inventory, Receiving and shipping process.

• Setup projectors, laptops in conference rooms for company meetings.

Technocrest Systems Inc. - Springfield Missouri 2005 - 2006

Field Service Technician

Assigned in New York, and responsible for performing on-site or in-house servicing, repair and/or installations,

upgrades and updates on Dell products like desktop, laptop and server.

Provide IT support in the following functions:

• Installation and upgrade of software.

• Installation and replace of computer parts.

• Order new parts after troubleshooting.

• Managing the shipping and tracking of all parts used.

• Interacts with customer to technical questions or concern.

• Escalates problems and issues to a higher level of support.

• Dell certified DCSE.

EDUCATION

Cebu Institute of Technology - Cebu City, Philippines

Bachelor of Science in Computer Engineering

New York Business Institute, Certificate IT Administrator

REFERENCES

Furnished up request

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