Human Resources Customer Service
Resume:
MICHELE WARREN
Waterbury, CT **705
*******-******@*******.***
PROFILE: Experienced and self motivated human resources professional with
relevant years of experience, related proficiencies and education. Detail
oriented and organized individual who exemplifies professionalism, and an
ability to execute multiple projects and tasks at any given moment. A
demonstrated history of successful staff recruitment and management along
with efficient department administration. Proven ability to analyze
employee situations and determine appropriate methods of resolution in a
timely manner. Knows how to effectively build trust, utilize discretion,
and hold information confidential as required.
EDUCATION: Master's Degree in Human Services Administration
Post University,
Waterbury, CT
August 2008
Bachelor of Arts in Psychology
Southern Connecticut State University New Haven, CT
January 2005
PROFESSIONAL DEVELOPMENT
How Will Health Care Reform Impact You in 2013 and 2014 - HR Training
Center (2013)
Essentials of HR Management, Fairfield University, Fairfield, CT - SHRM
(2013)
Health Care Reform: Employers' Legal Update - HR Training Center (2013)
Labor and Employment Law Update - HR Training Center (2013)
Leadership Best Practices - SKILLPATH TRAINING (2009)
Trends in Diversity & Inclusion - DIVERSITY BEST PRACTICES (2009)
QUALIFICATIONS:
. Experienced in all aspects of human resources administration with
broad functional responsibility
. Great at developing, implementing and executing programs
. Current knowledge of employment law and practices
. Resourceful and innovative
. Excellent communication, interpersonal, negotiation and organizational
skills
. Solid knowledge of compensation and benefit practices
. Experienced in employee development and performance management
COMPUTER SKILLS: PeopleSoft, Ceridian, WIRED Talent, SAP, Lawson, MS Word,
Excel, Outlook, Power Point
MEMBERSHIPS: Society for Human Resources Management (SHRM)
WORK EXPERIENCE:
SOUTHMAYD HOME (Volunteer), Waterbury, CT
(2006-2011)
HUMAN RESOURCES REPRESENTATIVE
. Handled all aspects of human resources management including hiring,
interviewing, reference checks, background reviews, termination,
developing job descriptions, setting compensation ranges, working with
employees on conflict resolution
. Oversaw all accounting functions including those necessary for
auditing, budgeting, financial analysis and capital asset
. Analyzed and evaluated vendor services particularly for insurance,
employee benefits, management of non-profit funds
. Planned and conducted new employee orientations that encompassed
company objectives and goal
. Inform employees of OSHA/safety and employee assistance programs
. Coordinated and ran several organizational events
PERSONNEL COMMITTEE
. Developed, implemented, and maintained performance management on all
employees
. Updated and maintained human resources policies and procedures
including recruitment and retention practices
. Created and identified an employee recognition program
. Exhibited a high level of confidentiality while creating a trusting
environment
FINANCE & AUDIT COMMITTEE
. Reviewed accounting procedures and budgets with executive director
. Annually developed operating budget for presentation to the board of
directors
. Provided audits as required or needed
. Ensured best financial processes and practices were in use
WARNACO INC., Milford,CT
SUPERVISOR FINANCE AR (2010-Present)
. Manage and supervise daily operation of AR cash receipts general
ledger US and Canadian accounts
. Provide Staff training and performance evaluations
. Serve as a mediator and assist in resolving employment related issues
. Perform monthly financial closing activities, bank reconciliations
. Troubleshoot software problems/issues and coordinate resolution with
IT department
FINANCIAL ANALYST (2005-2010)
. Participate in financial planning activities including forecast
statements and strategic planning
. Performed multiple accounting and financial reporting functions
including balance sheets/reconciliations, general ledger, journal
entries, and inter company billing
. Selected as project leader for SAP implementation requiring cross
functional team facilitation
. Served as primary IT interface to define user needs and performed on
going testing and debugging of new application software
. Selected as SOX coordinator to ensure strict compliance with
regulatory standard
AR REPRESENTATIVE (1998-2005)
. Posts customer payments by recording cash checks lockbox wire and
credit card payments
. Verified validity of account discrepancies by obtaining and
investigating information from sales, customer service departments and
customers
. Resolves valid or unauthorized deductions by entering adjusting
entries
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