Technician Data

Clint Williams

*** ** ** *****, ***. *G, Queens, N.Y.11427

Tel#: 718-***-****; E mail:***************@*****.***

OBJECTIVE

Seeking a position as a Help Desk Support Technician.

EDUCATION

06/2003 New York City College of Technology Brooklyn, N.Y.

Bachelor of Technology

Major: Computer Information Systems

06/01 Associates in Applied Science, Computer Information Systems

WORK EXPERIENCE

06/12 Present 1Tech Services LLC New York, N.Y

Field Technician/Specialists Drive to different location in the New York Area to perform these services.

swap router fan, internal batteries for UPS and install Access Point. Install internet protocol camera using

cat5e cable and swap routers and backup information from one to the other. Swap analog phone to VoIP

phones. Install digital Display PC board and swap old for newer ones. Terminate and ran data drop from

data room to new offices and install RJ45 and RJ 11 jacks. Install, test and configure backup routers.

Mount and install Cisco switches in network closet. Work with Chase and Verizon technical support when

troubleshooting Cisco switches and us robotic for banks and small business. Install office computer,

assign static IP address to PC and network printers’ router and register for new stores with little

supervision.

08/03 Present

Freelance Troubleshoot computer systems. Install and upgrade computer software. Replace and install

computer hardware. Build and customize computers upon request. Set up small home or office networks.

02/10 11/11 Vision Pro Brooklyn, N.Y.

Field Technician/Specialists Had the responsibility of installing high speed data, cable and digital phone in

the customer’s home. Installed from main signal sores to the customer’s equipment. Installed equipments,

network interface units and drop wires into customers’ location. Disconnected and reconnected service as

instructed. Tested equipments, adjusted signal strength and ensured the best reception. Handled routine

installations, whole house wiring and interconnecting to existing phone jack for telephones.

08/04 02/09 Prince Telecom Brooklyn, N.Y.,

Field Technician/Specialists Tested equipments, adjusted signal strength and ensured the best reception.

Handled routine installations, whole house wiring and interconnecting to existing phone jack for

telephones. Disconnected and reconnected service as requested. Installed equipments, network interface

units and drop wires into customers’ location. Had the responsibility of installing high speed data, cable

and digital phone in the customer’s home.

05/04 06/04 Cap Gemini America, Inc. New York, N.Y.

PC Technician/Consultant, I was responsible for desktop support and installation of software for palm

pilots. Installed new PCs, configured HP printers, replace hard drives, virus scan and upgrade antivirus

for Saint Luke, Roosevelt Beth Israel and Saint Vincent hospital.

10/03 12/03 TTI of NY, Inc. New York, N.Y.,

PC Technician I had the responsibility of Rollout and Upgrade Desktop computer, connecting,

troubleshooting, and setting up network printer, local printer and desktop support for Deutsche Bank.

09/03 11/03 Permond Solution Group, Inc. Brooklyn, N.Y.

PC Technician, Verify all PC are operating, Rollout and Upgrade old PC, Keyboard and mouse with new

PC, Keyboard and mouse, ensure network cable are connected properly, connect printers change IP

address, net mask, gateway and run tests with little supervision at Beneficial and Household Lender.

10/02 07/03 Lincoln Square Neighborhood Center Brooklyn, N.Y.

Intern, Created database by using an interface and generated reports for data information in a database. I

also installed windows XP and Office 2000. Performed computer and printer configurations. Shared the

responsibility of setting up a server closet and installed cable to patch panel and workstations .

09/00 06/03 New York City College of Technology Brooklyn, N.Y.

Computer Lab Assistant, Performed computers support and troubleshooting. Helped with the

configuration of computers and printers. Assisted students with COBOL, CICS and SQL. Provided

assistance with technical maintenance, disassemble and re assemble computers. Upgrade common

drivers, peripherals, and port connectors.

COMPUTER SKILLS

Knowledge: Perform Rollout, Upgrade, Backup user folders and data, Creates users, reset password and

grand permission to folders. Imaging machines, restoring Building and repairing machines. IBM PC IBM

Mainframe Printer, HP PCs HP Printers and Compaq PC. Patch panels, switches, Routers and Hubs. I am

Proficient in Microsoft Office Suite, windows 98/00/NT/XP. Novell

Netware 5.0 (Network Administrator), Connectivity, Data linking, and TCP/IP, Network security,

maintaining and supporting the network. Gathering information in a systematic fashion. I am

proficient in Local Area Network (LAN) as well as Wide Area Network (WAN). I am able to develop a

professional relationship with a diversified group of people.

Languages: C++ Programming and Applications (Client/Server), Cobol/JCL, CICS and SQL

(Create relational table and run different Queries) with mainframe, Visual Basic 6.0 Programming in

(Client/Server) Data Management, Design and implement simple databases, data warehouses, data

entry and run queries in Microsoft Access and Oracle.

REFERENCES

Available upon request.

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