Customer Service Human Resources

VICKI CIAMPA

Green Brook, NJ *****

732-***-**** (Residence) * 732-***-**** (Mobile)

***********@*****.***

SUMMARY PROFILE

Office/Beauty industry professional with extensive background in high stressed and

fast paced work environments. A creative, highly organized, strong detail oriented

individual who possess exceptional interpersonal skills. An excellent ability to

communicate, multi-task and who is calm in high pressure situations resulting in a

superior level of customer service.

AREAS OF EXPERTISE

OFFICE ADMINISTRATION

Effective office (clerical), time management, and organizational skills.

Experienced and capable in handling complex tasks in MS Office 2010

Applications including knowledge of V-lookup and Pivot tables.

Experienced in handling and maintaining sensitive and confidential

information processing new hire documentation and credit card transactions

in a POS system.

Managed employee health care and Workers Compensation benefits.

Contributed to administration of human resources and payroll functions, A/P,

A/R, generated daily sales and monthly profit and loss reports.

CLIENT SERVICE RELATIONS MANAGEMENT

Served as initial point of contact for customers, employees and vendors.

Assisted customers inquiries regarding company services, products or billing

inquiries ensuring all customers received prompt attention resulting in quick

and effective resolution.

Consulted with individuals and provided guidance and mentored during

difficult situations in order to achieve the best possible resolution for the

company and the customer.

Followed up and actively listened to customer complaints, resolving customer

issues by providing them with unique solutions, forwarding customer issues

to upper management when needed, communicated internal data to upper

management, researching ways to improve service, and reconciling data.

Tracked financial data and accurately process customer payments.

VICKI CIAMPA

Green Brook, NJ 08812

732-***-**** (Residence) * 732-***-**** (Mobile)

***********@*****.***

TECHNICAL SKILLS

MS Office Suite 2010: Word, Excel, Access, PowerPoint, Outlook

EDUCATION

AVTECH Institute of Technology (South Plainfield, NJ)

Certificate of Completion; Microsoft Office Specialist 02/2013

2010 Applications: Excel, Word, PowerPoint Access and Outlook

PROFESSIONAL EXPERIENCE

Office Manager

Corporate Cuisine Dining Services 05/01 to 11/11

Berkeley Heights, New Jersey

Stylist

Beverly Hills Hair Company 02/94 to 12/99

Martinsville, NJ

Self Employed/Owner

Creative Compliments - Make up & Hair Design 04/91 to 02/94

Springfield, NJ

Statistical Analyst

Crum & Forster 10/86 to 02/93

Basking Ridge, New Jersey

OTHER CAREER RELATED EXPERIENCE

Capri Institute Licensed Cosmetologist

Kenilworth, NJ

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