Sales Engineer

Michael Walker

********@*******.*** 917-***-**** www.linkedin.com/in/walkermg

Information Technology Director

With a solid understanding of technology across multiple disciplines, I enable small and medium

businesses to effectively compete with much larger organizations in a cost effective manner.

Professional Experience

The Abernathy MacGregor Group, New York 1994-2012

Strategic, Corporate & Financial Communications Firm

Director of Information Technologies

Initiate and manage introduction of new technology. Manage 11 servers, workstations, software and networking gear,

and phone systems. Support 80 end users across 3 national locations with training, daily support, and help desk.

Manage vendor relations, capital budgets and expenditures.

• Selected and assembled servers that form backbone for firm’s technology needs.

• Conducted firm-wide migration of desktop and laptops to Windows 7 and Office 2010.

• Devised off-site Disaster Recovery solutions for all offices.

• Supervised 2003 Exchange migration to cloud based, 2010 Exchange solution, moving entire firm in 3

month period.

• Virtualized 11 physical servers down to 4 physical servers running Hyper-V partitions.

• Verified IT controls for Sarbannes Oxley (SOX) compliance audits.

• Played a direct role in the design and installation of IT resources in our newly added Los Angeles and San

Francisco locations.

Robinson Lerer & Montgomery (acquired Sawyer Miller), New York 1991-1994

Public Relations and Strategic Communications Firm

Network Administrator

Install/manage servers, workstations, software and networking gear; Support 250 end users across 3 national

locations with training, daily support, and help desk; supervise and diagnose voice and data circuits; manage vendor

relations, manage capital expenditures budgets for technology, document corporate network, provide infrastructure for

remote VPN/E mail users.

• Consolidated each firm’s respective Macintosh and Windows networks.

• Implemented company-wide unified e-mail system with multi-client support.

• Supervised the hardware acquisition and installation in newly constructed NY and DC offices.

• Implemented asynchronous communications between headquarters’ mainframe system and LAN.

McGraw –Hill Computer Store, New York 1986-1991

Sales & System Engineer

Problem Solving with Technology: Performed customer needs assessments and recommended appropriate technology

solutions. Review sales proposals for technological soundness. Provided complimentary helpdesk services to

customers. Maintain/store hardware and software sales inventory.

• Devised, sold and installed desktop publishing system which allowed restaurant to easily revise their table

menus daily.

• Devised, sold and installed Macintosh server based publishing network for an advertising agency, while also

providing several days of end-user training.

Education/Certifications/Coursework

New York University Certificate of Business Technology

CUNY/Medgar Evers College Associate of Arts and Sciences Degree, Computer Science

Brooklyn Technical High School Regents Diploma, Architecture

Microsoft Certificate, MTA, Windows Server Administration

Independent Coursework:

• Compaq Proliant Servers

• Microsoft Exchange Server

• Microsoft Office 2010

• Microsoft Windows Server 2012

• Business Process Reengineering

• Comprehensive Project Management Professional Program

Technology Skills and Expertise

Mobile Devices

iPhone, iPad, iOS, Android, Blackberry, and Windows Phone

Desktop Operating Systems

Macintosh OS/X, Windows 7 and 8, VMWare, Microsoft Office 2010 Professional

Server Operating Systems

Windows Server 2008 R2, 2012

E-Mail Server Platforms

Microsoft Exchange 2007 and 2010, and Blackberry Enterprise Server

Server Technologies

Microsoft SQL Server, Hyper-V Virtualization, Remote Desktop, Active Directory

Server Platforms

Dell PowerEdge and HP Proliant Rackmount Servers, RAID and NAS Storage Arrays,

Telecom and Datacom Technologies

Mitel VOIP Switch, Cisco Routers and Switches, T1, Fiber and MPLS

Network Data Security

Symantec Endpoint and Symantec Backup

Cloud Computing Technologies

Microsoft Exchange 2010 Server, Cloud based backup and Disaster Recovery, Office 365/BPOS and

Google Apps, NewsEdge News Feed Server

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