Customer Service Sales

Marc K. Steward

**** ****** ****** **** ****. Denver,CO.80207,720-***-***** ***********@*******.***

Your Name

Address, phone, fax, email

Think, Grow, Thrive, Repeat

Objective

Customer Service Agent

Experience Dedication to customer service and accessibility for all .

2008-present-Veolia, Denver, CO

Develop customer contact/database

Initiate process improvement/customer satisfaction

Implement quality assurance/100% quality service

ADA advisor/ vehicle accessibility

Aviation Customer Service Agent

Focused on customer security, service and safety.

1996 -2002, 2007-2008, Aviation Dept. Denver, CO.

Implement Security Operation/Line management

Facilitated Information Security/airport operations

Crisis Management protocols/ airport maintenance

Internal/external client management

V.P., Director of Sales

Directed, consulted and influenced company direction and Sales.

2002-2005,Global Specialty Chemicals Denver, CO

Directed all sales activities/cradle to grave

Website maintenance/products, pricing,

Generated all budgets, financial documents/compliance

Implemented level 3 sales/consultation

Crisis Management/ WMD response

Remediation consultant/mold, indoor air quality/NAMP

Decontamination specialist/anthax,VX,GX,Tic’s,Tim’s

Ecotech Institute, Denver, CO.

Education 2011-2013

A.S. Energy Efficiency

Morehouse College, Atlanta, GA.

1981-1983

Marketing, International business

Community Service; NAACP Denver Chapter V.P.2010-2013,MS-150 bike

Interests race -2007-09, Susan G. Komen-Race for the cure 2007,Tri-4-Me Triathlon,

P.A.L. youth football coach 1997-2001. Aurora youth league football coach

2001-2003, photography and saving the planet!

References are available on request.

References

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