Customer Service Quality Assurance
Resume:
Jennifer L. Sheridan
Latrobe, PA. 15650
*********@*****.***
Education
M.S. Geosciences Graduation: December 2013
Mississippi State University, Mississippi State, MS
Concentration: Applied Meteorology
GPA: 3.10
Geospatial and Remote Sensing Technology Certificate Graduation: December 2013
Mississippi State University, Mississippi State, MS
GPA: 3.0
B.S., Science, Math, and Technology Graduation: August 2010
SUNY Empire State College, Saratoga Springs, NY
Concentration: Applied Mathematics
GPA: 3.424
Computer Experience
Programming Languages – Python Shell, PythonWin, Python
Scientific Applications – Maple 2012, ERDAS Imagine, ArcMap
Other Applications – MS Office, Photoshop, R (Beginners Knowledge)
Operating Systems – MS Windows
Work Experience
07/2012 – 10/2012 Rochling Machined Plastics Mount Pleasant, PA
Administrative Assistant/Receptionist
Managed order files consisting of customer files, customer drawings, open and closed orders, filing
invoices, and archived orders. Answered main switchboard and directed calls accordingly. Greeted and
welcomed visitors, notified appropriate personnel when visitors arrive, managed outgoing mail, and
entered daily job cost information. Entered data and orders, sent customer order acknowledgements,
printing tickets, and order changes. Worked with Microsoft Office, Access, Excel and Macola (Operating
system). Corrected job descriptions with Macola, made Excel sheets pertaining to machine times,
machine data, job description, and kept/updated scrap logs.
10/2011 – 07/2012 Adecco Greensburg, PA
Receiving Clerk
Receives in returns for Philips Respironics, average 180 units per day output, clean and inspect products
when needed. Working knowledge of SAP, and utilize knowledge in Microsoft office to complete daily
work activities.
07/2009 – 01/2010 Dish Network McKeesport, PA
Dispatcher
Tracks and communicates with technicians from various service areas to keep installation appointments
on track, communicates with subcontractor technicians to make sure they are performing installations
according to company standards, communicating with customers to ensure excellent customer
satisfaction with all work performed and resolving any issues that occurred during the service visit,
organizes and relays information to technicians concerning new job lineups, keeps customers updated on
arrival times, answer calls from customer service agents, provide directions to technicians to customer
locations, exhibiting excellent customer service.
11/2006 – 03/2009 Sheetz #059 Latrobe, PA
Shift Supervisor
Manage up to five employees, delegate, performing daily paper work, maintaining quality assurance standards,
spoilage, and payroll reports, cash handling, work lottery machine, and its paper work. Excellent customer
service skills, handling customer complaints, ability to multitask in a high stress environment, quick decision
making, and problem solving skills.
11/2003 – 12/2006 Morgan’s Foods Inc. Latrobe, PA
Shift Supervisor
Manage up to ten employees, delegate, performing daily champs records and maintaining quality assurance
standards, CER reports, employee scheduling, creating product orders, cash handling, excellent customer
service skills, handling customer complaints, ability to multitask in a high stress environment, quick decision
making, and problem solving skills.
Achievements
Trustee’s Meritorious Scholarship from WCCC (2001), 500 Scholarship from Fox’s Pizza (2001), Certificate of
Leadership from the University of Pittsburgh (2005).
Who’s Who Among High School Students, and volunteered at Who’s Head Start which was sponsored by the
University of Pittsburgh.
References
Available upon request
Contact this candidate