Customer Service High School

Tyrone Payne

*** ******* ******, ********, ** ***07

Cell: 646-***-**** Email: ******.*******@*****.***

SUMMARY

General Educational Development (GED)

Eight Hour Pre-Assignment Training Course for Security Guards

Sixteen Hour On-the-Job Training Course, Security Guards; Security

Guard License as of March 30, 2011

Ability to stay calm and provide assistance in emergency situations

Excellent with customer service skills; able to deal with members of

the public in an official capacity

EXPERIENCE

Baggage Handler

Al State Maintenance

April 2011-March

2013

. Lift and loads cargo to be discharged, based on direction, on

conveyor belt

. Direct passengers suitcases & baggage through system on conveyer

belt, in a timely manner

Custom Broker/Driver

Self-Employed, Georgetown, Guyana

April 2005-September 2010

. Examined contents and compared with records, such as manifests,

invoices, or orders, to verify accuracy of

incoming and outgoing shipment

. Prepared documents, such a orders, bills of lading, and shipping orders

to route materials

. Delivered & routed materials to departments, using work services (hand

trucks, or sorting bins)

. Packed, sealed, labeled, and affixed postage to prepare materials for

shipping, using work devices such as hand tools, and power tools

. Computed amounts, such as space available, and shipping, storage, and

demurrage charges, using calculator or price lists

. Transported packages from shippers and delivered to customers

Wharf Supervisor

Global Shipping Company, Georgetown, Guyana

June 1997-April 2005

. Verified and kept records on incoming and outgoing shipments

. Prepared custom entry forms for shipment of merchandise overseas

. Resolved customers' problems relating to late shipment or damaged cargo

Custom/Shipping Clerk

Apple Overseas Shipping Company, Georgetown, Guyana

November 1990-May 1997

. Checked import/export documentation to determine cargo contents, and

classified goods into different fee or tariff groups, using a

tariff coding system

. Notified consignees, passengers, or customers of freight or baggage

arrival, and arrange for delivery

. Advised clients on transportation and payment methods

. Packed goods for shipping, using tools such as staplers and strapping

machines

EDUCATION:

Customer Service Critical Thinking Certificate, March 2011

CAMBA, Brooklyn, NY

High School Diploma, 1987 St.

John's College (High School), Georgetown, Guyana

GED, 2010

USA

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