Technician Network
Resume:
Frances C. Geoffroy
*** ****** ****** *********, ** 64484
816-***-**** or 816-***-**** or **********@*******.***
Targeting Wireline and/or Wireless Telco Positions, Network Switching
Surv. & Analysis, SS7, Tower alarms
. Currently have one year completed for an Associate Degree in Network
Administration and Information Security
. Over 14 years of experience in Telecommunications with ATT and
Southwestern Bell Telephone Company. Recognized for technical
troubleshooting skills used to resolve challenging issues.
. Bringing on military experience from the Navy in Avionics as an
Aviation Electronics Technician.
. Quickly learns and masters new technology; equally successful in both
team and self-directed settings; and proficient in a range of computer
systems, languages, tools and testing methodologies.
. Experience with Ericsson and Lucent Wireline and Wireless networks
and Cell phone towers
Work Experience
J. M. Neil & Associates, Inc. from 3/4/2013 to Present - Contract Employee
for Ericsson, Sprint Campus, Overland Park, KS - Ericsson Wireless network
monitoring, analysis, ticket dispatch, and repair on the RAN Tier I Network
Vision for Ericsson and Lucent technologies.
Strategic Staffing, Gallagher Electric Fence- Kansas City, MO - Employed:
August 2012
LaborMax- Crosswinds, Hiawatha, KS. Employed: Aug 2012 Warehouse
assembly line packaging dry dog and cat food.
IMKO, Benedictine College, Atchison, KS- Employed: August 2012 to
September 2012
Unemployment Insurance- 01/04/2011 to 08/01/2012 Collected Unemployment
Attended American College of Technology from 10/01/2011 thru 2/1/2013
towards Associate Deg ree in Network Administration and Information
Security
At&t-formerly SBC Communication and Southwestern Bell Telephone in Kansas
City, MO 03/11/1996 - 01/04/2011 Employed for 14 years
Communications Technician - Performed technical troubleshooting,
including system crashes, slow-downs, and service outages. Setup and
ran multiple service outage bridges involving switch outages, fiber
cuts, etc. Engaged and tracked switch analysis and repair issues,
with responsibility for the timely documentation, escalation,
resolution, switch preventative analysis, network monitoring and
repair, and closure of trouble tickets.
Installation and Repair Technician- Telephone equipment installation,
troubleshooting, and repair.
Strictlly Monitors- Employed: 09/04/1994 to 12/10/1995 Mission,
Kansas
Troubleshooted and repaired Computer Monitos while attending
DeVry.
United States Navy HH-46 Heliocopters, HC-3, NAS North Island, San Diego,
CA 1-800-***-**** Active Duty from 06/90 to 12/93
Attended a 28-week "A" School for Aviation Electronics at NAS Millington,
near Memphis, TN
Aviation Electronics Technician- Handled maintenance, troubleshooting,
and repair of Avionic Equipment. Worked on flight line and
certified as a Plane Captain.
Education
American College of Technology (ACOT) - St. Joseph, M0. One year towards
Degree completed
. Associate Degree in Network Administration and Information Security with
GPA near 4.0
DeVry - Kansas City, MO. Studied Electronics from 11/15/1993 to August
1994. Also took several semesters in Telecommunications in 2001.
Concurrent Employment with College Studies: Computer Monitor Repair
Technician (1993 -1994): Troubleshot and repaired computer monitors down to
the component level.
Technology Summary
Alcatel-Lucent wireless networks, Ericsson wireless networks, Cell phone
tower alarms, Multiple 5ESS Switch and 1A ESS Switch training courses from
Lucent Technologies, SWBT, SBC, and ATT.
5ESS, 1A ESS, Nortel DMS, ALCATEL, and CISCO switch, IBM switch platform,
SONET equipment, DWDM, SS7, OC3, OC12, 0C48, AND OC192, Trunking, PSAP,
Operation 100s, Adv. 5e CM training, Switch Recovery
Outside and Inside Telephone plant, and Network monitoring,
troubleshooting, maintenance, and repair, SMSI, Callnotes, Voicemail, VAD,
PSUPH, SM2000,
MS Office 2010, EXCEL class completed 6/12 with an "A", ACCESS, Visual
Basic, Relational Databases, UNIX, Windows 9X/NT/2000/XP/2007, Linux OS,
5ESS recent change and Translations, DN/TN provisioning, surveillance and
analysis, Power school
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