Customer Service Manager

M ARK HAVENS

***********@*****.***

*** * ****** *** #** H :909-***-****

U pland, Ca. 91786 C:909-***-****

Objective: Seeking a career that can utilize my leadership experience and abilities with continued

g rowth.

Expe rience

Management

• Management from 3 to 100 employees

• Staffing, t raining and scheduling

• Prioritize and assign daily duties

• Cost management

• Human resources and accounting

• Resolve operation and employee issues

Dispatch

• Networked with existing and new contacts

• Negotiated costs and delivery options

• Reviewed all contracts and documentation

• Track all shipments and provide updates to customers

Retail F ront End Supervisor

• Schedules and duty assignments

• Training of all Front end employees

• Resolve all customer issues, adhering to company policies and customer satisfaction.

• Auditing of all cashiers and customer service stations.

• Night Manager on Duty, ensuring all departments of the store complete all tasks assigned,

cleanliness and security of the store, and that the store is ready for opening the next day.

Employment

Walmart Neighborhood Market Customer Service Manager Upland, CA 2012-

2013

Saunders Witt Enterprises LLC Traffic Agent Las Vegas, NV

2005-2011

A &D Logistics Inc Traffic & Safety Manager Ontario, CA 2000-2005

Toys R Us Front End Supervisor Ontario, CA 1998-2000

E ducation

Granite Bay Safety Seminar Ontario, Ca 2002

Diversity in the work place L a Habra, Ca 1999

Ganesha High School Pomona, Ca 1984

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