Customer Service Representative

AZM Jawed

214-***-**** Mobile and 214-***-****

E-mail: ******@*******.***

Objectives:

A position offering professional growth and personal development that will challenge my

abilities and skills in the area Computer hard ware and soft ware and One of my long-

term goals includes becoming a corporate trainer consultant, focusing on assisting

businesses with their growth, specifically through customer service

Education:

• Completed Comp TIA A+,

.MCSE

Skills:

• Quick learner, Good understanding and focused on objectives.

• Can type over 50 WPM with accuracy.

• Friendly, humble and soft spoken and works well with others.

• On hand knowledge and good understanding with Operating Systems

including Microsoft Windows 2000, XP, Vista and Windows 7

• Good command on using Microsoft Office components including Word,

Excel, Power Point, Access and Outlook.

• Have capability to assemble / upgrade Computer Systems and its

Have capibility to troubleshoot, find out and download missing drivers

and software with system compatibility.

• Can work on any software or database with a little help/training.

• Working knowledge of Microsoft Office Suite including Word, Excel,

Power Point and Access.

• On inventory part I can count correctly, stack and un-stack items.

WORK EXPERIENCE

7 Eleven-Frisco Tx

Worked with Costumer service and manage store Inventory.

March 2010 T0 Feb 2013

TelEasy Corp Dallas TX

Jan 2008- Jan 2010.

Help Desk:

Worked with clients Technical issue mainly with ATM machine and

Help Desk.

Able to configure Network and resolve network issues

Able to solve issues for BDU, BAU, Pin Pad Arrow pad and Printer

Telvista Corp. – Irving TX Feb. 2007 – Dec.

2007

Worked in DSL technical department

Dealt with customers on day to day bases.

Provided technical support to customers for their DSL routers.

Worked with TCP/IP issues.

Proficient in solving “no sync” situations for customers.

Able to determine cause of slow data transfer, and then find proper solutions for

customers.

Solved Microsoft E-mail issues for customers.

ADP (Automatic Data Processing) - Los Angeles CA

Customer Service representative Software Trainer Jan. 2006-

Feb. 2007

Responsibilities included

Implementing ADP software usually @ car dealerships and train them how to run the

software in proper environment.

Conoco Philips - Rancho Cucamonga CA

Lead Customer service representative Jan. 2001-

Dec.2005

Provided customer support for

Handling all cash and credit card transactions in department store environment.

Global Travels and Tours - Upland CA

Travel Agent Jan. 2000- Jan.2001

Responsibilities included

Booked airline tickets in Worldspan environment, answering phone calls and to collect

data from costumers.

F and R Inc. - Franklyn Sq. NY Jan. 1997 – Jan.

2000

Manager

Specialized in solving problems, answering questions, and interfacing with the sales

department. Established protocol for working with new customers and implementing

new technologie

Contact this candidate