Quality Assurance Customer Service
Resume:
Karen G. Sanchez
***********@*****.***
Middlesex, NJ 08846
OBJECTIVE To secure an entry level position as an analyst in the Mathematical and
Statistical field that will enable me to utilize my educational background
to advance my career further, while at the same time gaining a thorough
understanding and a valuable experience.
EDUCATION Rutgers University, New Brunswick, New Jersey
B.A. in Statistics/Mathematics, GPA 3.51 May 2012
Middlesex County College, Edison, New Jersey
A.A. in Mathematics, GPA 3.56, May 2010
RELEVANT Engineering Economics
COURSES Applied Mathematics
Applied Statistics
Regression Methods
Statistical Quality Control
Theory of Statistics
Computing and Graphics in Applied Statistics
Probability Models
SKILLS Technical: Microsoft Office (Word, Excel, PowerPoint), Java, SAS
Language: Proficient in Spanish (oral and written)
Professional: Excellent communication and interpersonal skills
Motivated self-starter with a strong desire to learn
Creative thinker with exceptional analytic abilities
High ethical standards
Constant attention to details
EXPERIENCE PerformLine, Morristown NJ
Quality Assurance Intern, January 2013 – April 2013
• Work with Quality Assurance Team to review reports for data integrity and
completeness.
• Develop a comprehensive understanding of software tools to enable
testing of bug fixes and software enhancements.
• Use proprietary web crawler as a research tool for creating brand violation
reports.
• Find, trace, and thoroughly identify defects in software.
• Create pivot tables of raw data to enable understanding of patterns and
important information for other team members.
Costco Wholesale, Bridgewater, NJ
Membership/Refund clerk, Customer Service, April 2007-Present
• Provide and arrange for prompt and courteous member service.
• Welcome and communicate with current and/or potential members by
answering questions, resolving problems and explaining credit programs.
• Work efficiently in a fast pace job environment.
REFERENCES: Marlana Simone
Membership/Marketing Manager, Bridgewater Costco
*******@******.***
O: 732-***-****
C: 732-***-****
Thomas Cleary Jr.
Assistant General Manager, Bridgewater Costco
********@******.***
O: 732-***-**** Ext. 248
C: 732-***-****
Sarah Skelton
Director of Quality Assurance, PerformLine, Inc.
*****@***********.***
O: 973-***-****
C: 973-***-****
Contact this candidate