Customer Service Administrative Assistant

Airat Adedoyin Olowu

**** *** ****** *********

Apt 405, Lewisville, TX 75067

Cell: 682-***-****

Email: *******@*****.***

PROFESSIONAL OBJECTIVE

To work in a professional competent environment that encourages innovation and

uses my skills as an Administrative Assistant, Data Entry and Customer Service

to make a mark in the industry and to secure a position within an organization

that can most effectively capitalize on my diversified skills while offering

opportunities for continued career growth.

QUALIFICATIONS PROFILE

SKILLS:

Strong sales and customer service skills.

•

Excellent oral, communication and interpersonal skills.

•

Accuracy in work, multitasking and strong computer skills.

•

Detail oriented and organizational skills.

•

High motivation with the ability to work well in a team settings.

•

Knowledge in Account payable and Account receivable.

•

Manangement Experience, Loan experience and Personal

•

banker.

Calendar Organization and Data Entry Experience

•

Answering multi phone lines, Cashiering, Credit Card and

•

Credit

checks.

EDUCATION: Bachelor of Science Degree in Insurance, 2002

University of Lagos, Akoka, Lagos State, Nigeria

STRENGTH:

Ability to multi task in a busy and fast paced environment.

Outgoing, creative, and enthusiastic with the ability to exceed sales

target.

proper filing techniques, and basic office management experience.

Personal determination to deliver despite obstacles and pressures

Always opting for possible solution and information that are result

oriented.

Well organized and proficient with details

PROFESSIONAL EXPERIENCE

October 2012 - June 2013 Administrative Assistant

AXXESS HEALTHCARE

Dallas, Texas.

Duties

Greet visitors and callers, route and resolve information

requests.

Organize and provide documents, reports and information to

department and external clients in a useful and well-

organized manner.

• Schedule travel, coordinate with travel agency to obtain the

best

possible trip and prepare travel expense reports

accordingly.

• Initiate purchase requisitions, order office supplies and

equipments.

• Coordinate space and office organization, maintaining paper

and electronics files and folders.

• Sorting and sending mail, maintaining the filing system,

preparing documents (such as reports and office memos),

and making photocopies.

• Perform basic bookkeeping, create and maintain database

records.

November 2008 - August 2012 Direct Support Professional

ARDMORE ENTERPRISES

Mitchellville, Maryland.

Duties

Telephone skills with solid customer service skills.

Courteously help with the day to day operations of the

business office and the residents relations.

Handling consumers complaint, answers questions and

follow up on issues.

Providing positive, friendly service to consumers and guest,

assisting with consumer relations and completing office

administrative duties.

Plan, organize, and direct a program of activities which will

provide entertainment, inter-communication,

socialization, exercise, and relaxation, an opportunity to

express creative talent, and fulfill basic psychological,

social and spiritual needs and make them available to all

consumers.

Coordinate, monitor or supervise the activities of

subordinates.

Develops and recommends new or revised program goals

and objectives.

Schedules program work plan in accordance with

specifications, funding limitations, oversees daily

operations and coordinates activities of program.

Maintain proper documentations of consumer’s activities,

progress and inventory records.

June 2008- October 2009 Customer Service Rep / Administrative Assistant

ADECARS INC

Hyattsville, Maryland

Duties

Converting phone calls into appointment and sales.

Performing all administrative and sales duties related to the

onsite sales functions.

Exceeding sales ratio in accordance with the business

standards and goals.

Processing incoming applications, running credit verifications

and tracking all prospective clients.

Generating prospect traffic through marketing efforts, follow

up on leads, and assist with preparation of reports, sales

and marketing plans.

Attending to Clients and all incoming mails

Resolves administrative problems by coordinating

preparation of reports, analyzing data, and identifying

solutions.

Setting appointments, filling and record keeping.

May 2006- February 2008 Bulk Teller (Transaction Services)

Guaranty Trust Assurance Limited

Lagos State, Nigeria.

Duties

Receiving, recording, custody and subsequent lodgments of

all cheques, drafts and cash received into the Bank in

respect of Life & Health Business or General Business

Posting of all Receipts & Payments for relevant account

into AIMS(System Software)

Reconcile AIMS (Advanced Insurance Mgt Software)

statement with bank statement and identify unposted

transactions.

Daily review of Post-dated cheque report generated on AIMS

to ascertain the cheques that are due to be presented

Capturing unposted transaction on AIMS if relevant

information is on bank statement.

Lodgments of the cheques that are due at the bank & update

the information on AIMS to reflect the fact that a post

dated cheque has been done.

Receiving of request to transfer funds from relevant unit.

This funds transfer instruction (accompanied by

supporting document) must have been duly approved by

Finance Dept.

Reimbursement, Disbursement and Retirement of Petty

Cash Imprest System and Capturing into relevant books

of account.

Impromptu Cash Count by members of MICU (Management

Internal Control Unit) in Reconciliation with cashbook.

Proper documentation of Bank Deposit Slips and all other

Transaction forms

-Excellent references are available upon request

Contact this candidate