*** * ***** *******, ********* KY, *****•270-***-****•ab9mnl@r.postjobfree.com

Derek Sagez

Summary

Highly motivated and self-driven individual seeking career in the IT field as an IT specialist. To help design,

code, and implement user specific programs, via Visual Studio. To help establish, implement and maintain

Networks and computer systems. To help maintain and write SQL Databases via SQL or Access. To provide

technical support for a range of technical devices including but not limited to: PC’s, Laptops,

Printers/Copiers, and Routers (etc…) To provide support or use of Microsoft Office Suite (all applications.)

To perform any and all assigned duties related to IT field.

• Exceptional grasp of computer terminology and able to convey complex concepts in simpler terms

• Outstanding ability to teach myself and learn quickly

• Outstanding ability to teach others

• Exceptional troubleshooting skills and ability deduce solutions to complex problems

• Ability to provide solutions based on identified customer/employer needs

• Exceptional customer service skills demonstrated by advancement in previous positions

• Confident; Self-Driven; Can meet deadlines; Willing to work varying hours

Strengths: Problem Solving; Punctual; People Skills; Initiative; Adaptive

***100+ WPM 99% accuracy***

Education

January 2011 - Current

Henderson Community College

Henderson, KY

ASS / Computer Programming

Dean’s List – All semesters

Maintained 3.0 or higher GPA

Visual Basic

HTML / CSS

C#

SQL

Systems Analysis & Design

Supervisory Management

Accounting

Software / Hardware Maintenance & Repair

Networking / PC Fundamentals

***Certificates in A+ / Programming / Fundamentals

***Cisco Classes Taken in High School completed with Passing Grade***

***Gap in Employment = Enrolled in School***

Experience

July 2012 – Current

Business-Equipment

Henderson, KY

270-***-****•ab9mnl@r.postjobfree.com

Derek Sagez

Field Service Technician

Assist in warehouse with assigned duties

Work mainly in field servicing Toshiba – Kyocera copiers

Perform IT related task such as:

Setup and install new computer equipment, or network devices

Build and install Cat-5 cable, assist in maintaining network status

Design, code, and implement HTML for company website

Design, code, and implement applications using Visual Studio 2010

Perform PC Maintenance and Repair

Assist in maintaining inventory control

Keep daily log of vehicle status (mileage, condition, etc…)

Provide all forms of technical support for customer base

Keep up to date with current software/hardware to support the functions of copy machines

Keep up to date with training and knowledge via Kyocera

Work directly with customers, applying own skills to reach satisfactory solutions for customer.

June 2007 – July 2010

Earle C. Clements – Job Corps Academy Morganfield, KY

Transportation/Security

Acquired CDL Class B License. (Transportation)

Transport students on and off center. (Transportation)

Maintain and Enforce all Center Safety Standards and Policies. (Security)

Perform daily center wide safety inspections and security checks.

Counsel and Support students in their education and personal goals.

Maintain daily records of Travel, Security Checks, and Safety Checks.

Maintain daily records of all personnel coming on and leaving Center.

Ensure and Enforce Safety of all Students and Staff on Center.

Maintain a clean and safe work environment.

2006 – 2007

Sykes

Morganfield, KY

IT Support

Perform IT support for customers with Road Runner Internet.

Perform IT support for Easy Armor.

Acquired floor supervisor status.

Provide Training and Support for co-workers

Handle IT for ATT via e-mail based system

Maintain a clean and safe work environment.

2005 – 2007

Rural King

Henderson, KY

CSR / CSM in Training

Provide assistance to all customers in store / Perform Cashier duties.

Maintain clean and safe work environment.

270-***-****•ab9mnl@r.postjobfree.com

Derek Sagez

Operate Fork Lift and unload / inventory trucks.

Put away stock and keep counts of all inventories.

Manage outside area of store.

Repair and assemble lawn care equipment / change car tires (by hand)

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