Customer Service Quality Control

**.**********@*****.***? 202-***-****

PaQuita Helen Thompson

Objective:

To gain a career position where I can fully utilize my skills and education

Education:

Major: Criminal Justice; HR Management

B.S Degree Expected: December 2013

University of MD University College, Largo, MD

Major: Criminal Justice

A.A.S Degree August 2012

Prince George's Community College, Largo, MD

Experience:

Department of Social Services, Landover, Maryland December

2012 - Present Community Service Department - Volunteer Clerk

Mrs. Cooper - Supervisor 301-***-****

. Evaluates a client's financial records to determine eligibility for

Energy Assistance

. Verifies a client's eligibility by documenting financial information

provided by clients

. Making Courtesy Calls to Energy Assistant previous clients

. Greet visitors, applicants and vendors to the office determining the

nature of their business and notify appropriate staff member.

. Answer all incoming telephone calls to the office and transferred to

the appropriate staff member. Page staff members as necessary.

. Handle basic questions from callers concerning the offices' business,

and policies and procedures for membership to the organization from

active members and prospective members.

. File/Track important documents

. Document preparation

. Operate office equipment (Fax, scan, copy, etc.)

. Perform routine filing duties

. Computer skills needed (Word & Excel)

. Maintain company information confidential

. Participated in Toys for Tots/Christmas Dinner program

. Assist with confidential, substantive, complex and time sensitive

materials while exercising discretion and applying administrative

concepts, principles and practices

Internet Archive at Library of Congress, Washington, D.C

June 2009 - September 2012

Book Scanner Mr. John Leonard -

Supervisor 202-***-****

. Making History for online Historic Library Books

. Operates computer hardware and software to create and output computer-

generated slides and digital presentations, prints and related content

. Performs quality control for both computer-generated images and film

processes

. Processes film using both manual and mechanical methods

. Operates enlargers and processors to produce prints

. Building an open source digital library, digital photography, and

digital scanning software, preservation, presentation and production

of digital books, digitizing special collection books from different

centuries, understanding copyrights and public domain materials. Help

scans library books to go on-line to be seen by millions of people.

U. S Department of Agriculture (GIPSA), Washington, DC

June 2007 - April 2008

Office Automation Clerk (Temporary)

. Process monthly expense reports reflecting supporting documents

. Received bonus for an excellent job performance

. Prepared financial spreadsheets, correspondence, merged mailings, and

unique special projects

. Enters data, retrieves information, prepares or produces documents and

spreadsheets, updates databases and other systems and generates

cumulative, statistical reports

. Obtained confidential records

. Proficient with computer literate such as Microsoft Word, Excel,

Access, PowerPoint, Outlook, and Lotus Notes programs

. Performed any other related duties as request

Department of Health and Human Services (NIH), Bethesda, Maryland

December 2006 - March 2007

Receptionist (Government Contractor)

. Answer phones and transfer to the appropriate staff member and/or

taking and distribute messages

. Greet clients and direct them to the appropriate staff member

. Receive, sort and distribute incoming mail

. Monitor incoming emails and answer or forward, as required

. Prepare outgoing mail for distribution

. Faxing, scanning and copying documents

. Maintain office filing and storage systems

. Update and maintain databases such as mailing lists, contact lists and

client information

. Type documents, reports and correspondence

. Co-ordinate and organize appointments and meetings

. Assist with event planning and implementation

. Proficient with computer literate such as Microsoft Word, Excel,

Access, PowerPoint, Outlook, and Lotus Notes programs

. Performed any other related duties as request from upper management

M & T Bank

February 2003 - April 2006

Bank Teller:

. Receive and count working cash at beginning of shift

. Identify customers, validate and cash checks

. Accept cash and checks for deposit and check accuracy of deposit slip

. Process cash withdrawals

. Perform specialized tasks such as preparing cashier's checks, personal

money orders, issuing traveler's checks and exchanging foreign

currency

. Perform services for customers such as ordering bank cards and checks

. Receive and verify loan payments, mortgage payments and utility bill

payments

. Record all transactions promptly, accurately and in compliance with

bank procedures

. Balance currency, cash and checks in cash drawer at end of each shift

. Answer inquiries regarding checking and savings accounts and other

bank related products

. Attempt to resolve issues and problems with customer's accounts

. Initiate and open new accounts

. Explain, advise on and promote bank products and services to customers

Additional Information

QUALIFICATIONS:

Quick and Motivated Learner, Driven and Goal Orientated, Highly Organized

and Disciplined, Hard-Working and Reliable, Upholds a Positive Attitude and

Great Work Ethics, Exudes Professionalism and Integrity, Excellent Oral

Communication and People Skills, Exceptional Written Communication Skills,

Experienced in Performing Administrative Duties and Working in a Team.

Administrative Skills:

. Effective organizational, multi-tasking and prioritization skills

. Strong Customer Service Orientation

. Time management

. Proficient in Microsoft Word, Microsoft outlook and Microsoft PowerPoint

. Effective communication skills, both verbal and written

. Telephone Etiquette

. Fast Learner

. Highly Creative

. Team Player

References: Upon Request

Contact this candidate