Technician Service

Alfredo Bring

**** ** *** *** *****, FL ***** 305-***-****

*******.*****@*****.***

Network Technician/Field IT Service Technician/Help Desk/Tech Support

Cisco Certified Network Associate (CCNA) experienced in Basic Network

Services with great work ethics and exceptional communication skills.

Talented IT Support Technician offering 4+ years of Help Desk experience in

MS Windows and Unix/Linux environments.

Skilled technologist who thrives in a fast-paced, changing environment, and

brings an uncompromising commitment to quality and customer satisfaction.

Self-motivated team worker, offers advanced skills. Peak performer

persistent in identifying and resolving problems under intense pressure and

tight deadlines.

Core Skills:

. Installing Windows and Linux operating systems

. Repairing and troubleshooting hardware and software issues

. WAN Technologies (PPP, Frame-relay, Dedicated T1s, ISDN)

. Routing Protocols: OSPF, EIGRP, IGRP, RIP, and RIPv2. Router

configuration: NAT, PAT

. Layer-2 Switching configuration: Cisco 1900, 2950, 2960 Switches (VTP,

VLAN, STP, RSTP)

. OSI Model, TCP/IP, Protocol suite (IP, DNS, ARP, ICMP, TCP, UDP, SMTP,

FTP, TFTP)

. IP addressing and subnetting, VLSM

. Implementation of DHCP, DNS, FTP, TFTP

. Maintain documents of work perform during the day

. Redistribution of routing protocols and Frame-Relay configuration

. Upgrade Cisco Routers, Switches IOS using TFTP

. Operating Systems: Windows XP, Windows 7, Windows 8, GNU/Linux

. Microsoft Office Suite, Open Office Suite, and Libre Office Suite

support

. Symantec Norton Antivirus, Microsoft Security Essentials, McAfee,

Kaspersky Antivirus, Avast

Education:

Miami Dade College

. A.S in Computer Information Technology (Currently enrolled)

. A.A Computer Science Pathway

Coursework:

. CTS1650 Cisco Network Fundamentals

. CTS1651 Routing Protocols and Concepts

. CTS2652 LAN Switching and Wireless Networking

. CTS2653 Accessing the WAN

. Operating Systems

Professional Experience

NEWSLINK GROUP, LLC, Miami, FL, USA

Bookseller, Feb, 2012 to present

. Provide excellent service to customers from all over the world

. Efficient fulfilling customer requests in a timely manner and ensuring

customer satisfaction

. Ability to multitask

FORMATUR, INC., Havana, Cuba

Network Technician, 2008 to February 2011

. Responsible for the Site to Site VPN connectivity with 10 different

branches throughout the country.

. Monitored mixed Windows/Linux Servers environments, WAN connectivity,

Cisco routers and Switches, and VPN access.

. Selected, configured, installed, maintained, and administered all

hardware/software.

. Learned and documented how to perform basic database administrative

tasks on Progress due to lack of personnel.

. Implement IT policies, corporate standards, and procedures aligned

with industry best practices and compliances to meet the needs of the

growing organization.

DESOFT, INC., Havana, Cuba

Network Technician, 2006 to 2008

. In charge of the remote support of company clients with networking or

service issues and delegating responsibilities on fellow workers.

. Architecture, engineering and deployment of an ISP Network at hardware

and software level (using Frame-relay, xDSL, PPP, and HDLC).

. Support of network devices as part of the organization's backbone

throughout the country. Responsible for memory, cards, and IOS

upgrades.

. Providing 24/7 operations and on call support.

. Provide ongoing management, performance-tuning and support for

approximately 180 MS Windows systems.

. Configuration of different network traffic visualization and reporting

tools.

. Market Survey in search of new technologies to analyze their

applicability to the organization.

Language Skills

. English: Fluent

. Spanish: Native

. Russian: Proficient

Contact this candidate