Customer Service Administrative Assistant

Djakarta Ford

******@*****.***

202-***-****

Education

Diploma – EASTERN HIGH SCHOOL

Certifications

Computer Learning Center – Computer Processing Certificate

DOT Certified

PBX Operator certified

Proficiencies

Peachtree Software

Microsoft Office (Word, Outlook, and Excel)

Bilingual

Experience

FedEx Ground - Lorton, VA

Dispatcher and Administrative Assistant August 2011 – Present

Worked to develop and maintain customer relationships while answering customer questions on FedEx

Ground features of service and kept customers informed about the company and its services. Responsible

for dispatching delivery trucks for outgoing package services. Coordinated with various staff for

operational support. Served as a liaison between departments and operating units in the resolution of day-

to-day administrative and operational problems, including composing and editing shipping orders and

accounts. Held knowledge of policies of established departments/divisions; prepare, transcribe, compose,

type, edit and distribute agendas and minutes of numerous meetings. Scheduled and coordinated

meetings, interviews, appointments, events and other similar activities for supervisors, which also

included travel and lodging arrangements.

UPS – Landover, MD

Customer Service Provider August 2003 – August 2011

Responsible for the delivery and pick-up of packages which included but not limited to high volumes of

parcel to include High Value, Hazardous Material, as well as Next Day Air packages. Exhibit safe work

methods, follow proper methods and procedures under UPS/ DOT guidelines at all times. Responsible for

guaranteeing time-sensitive packages delivered by commit time daily, under pressure, and in a fast- paced

environment, with no direct supervision.

Hotel Washington – Washington, DC

Front Desk Agent June 1997 – August 2003

As a Front Desk Agent, I resolved all guest complaints. Check-in/check-out hotel guests courteously and

efficiently; process all payments according to established hotel requirements. Received, processed and

delivered all messages for guest and employees as delivered to front desk. Assisted with online and call

in reservations with high call volume on Multi-functional PBX phone system. I assisted all guest and

visitors with hotel services, local attractions, and travel direction with the highest level of customer

service.

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