Customer Service Project Manager

Merideth Lundin Phone: 650-***-****

Email: *********@****.***

Surprise, AZ 85374

Career Summary

Strong project oriented professional with comprehensive administrative experience executing on the highest of customer

service standards creating an environment that is both responsive and relevant to the needs of the customer and

organization. Skills include;

Office management

Managing multiple projects simultaneously

Identifying challenges and exercising problem solving techniques

Effective interpersonal and customer service skills with clients at all organizational levels

Flexible and responsive to changing deadlines and priorities, while maintaining superior quality

customer service

Project management

Quick Books and general accounting practices

Microsoft Excel and Word

Focused self management

C. K. Tool Company, Mountain View, CA December 2003 April 2013

Office Manager/Purchasing Assistant/Production Coordinator

C.K. Tool specializes in the manufacturing of machined prototype components and parts for customers both

domestically and internationally. I managed the office, WIP (work in progress schedule), material purchasing and AR/AP

procedures and QuickBooks.

Duties:

Set up all new customer accounts generating all necessary contracts and tax forms.

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Filled customer orders based on department scheduling and material availability. Tracked projects to ensure

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work was completed on schedule and to customer specs.

Printed and distributed reports, quotes, purchase orders, job cards, packing slips and invoices.

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Processed all quotes and submitted to President for pricing.

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Managed material/component purchasing reviewing material or component purchase orders. Resolving

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discrepancies received by comparison of purchase orders to packing lists and invoices.

Expedite and evaluating open customer production schedule (WIP) to meet the needs of the company and our

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customers.

Address special projects and expedite rush orders effectively. Notify site leadership to efficiently work on

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production/lead time changes.

Managed all domestic and international shipping.

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Hastings Company, Los Altos, CA December 2002 December 2003

General Contractor Project Administrator

Hastings Company was a local design and construction general contractor specializing in custom home building. I

assisted in jobsite business operations, financial management, and project coordination working closely with the

contractor, sub contractors, clients, city and county inspector.

Duties:

• Primary contact for facilitating communications between management, subcontractors, field personnel, and

clients.

• Assist project manager in managing field office production and coordinating staff responsibilities.

• Facilitate communications between sub contractors resolving issues to meet project timeline requirements.

• Schedule city inspections “on time” to keep operations running smoothly.

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Executed all paperwork for bids and permits to local planning committees meeting State and Government

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agency requirements.

Conducted walk through inspections with Project managers and subcontractors during each construction

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process ensuring quality standards were met.

Worked closely with the homeowner to make various changes keeping within the project budget and “on time”

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preventing delays in the construction schedule.

Assisted with the project’s bank draws to keep the financial processes running.

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Office duties included; data entry, corresponding with subcontractors and resolving issues or complaints.

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Additional duties included phone coverage, filing, errands and project status reports.

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Hewlett Packard Company, Palo Alto, CA. August 2000 November 2002

PPO Controller Finance Administrative Assistant

PPO Finance was a specialized department and component of the Hewlett Packard finance department before the

merger with Compaq Computers. I provided administrative support for three department managers, 14 staff members,

and occasionally covered the Executive Assistant for the Department VP.

Duties:

• Perform an extensive array of administrative tasks (manage calendars, book travel, submit expense reports,

and schedule conference rooms, catering, facilities, equipment and order office supplies. Plan events and

offsite meetings.

• Coordinate duties for multiple offices.

• Build efficiency and effective responsiveness into existing operations.

• Managed incoming calls and correspondence and respond independently.

• Prepare manager’s confidential reports and presentations for meetings, take minutes and post resolutions to

topics discussed.

• Maintains company database and department spreadsheet files.

• Communicate effectively as a resource for all associates, vendors, contractors and clients. Act as back up to

Executive Assistant for VP of Finance when needed.

• Department safety and ergonomic coordinator working with facilities and vendors in behalf of team members

and managers.

Sodexho Marriott Services, Palo Alto, CA. March 1996 August 2000

Meeting Management/Catering Contractor at HP

Sodexho Marriott Services operated and controlled HP’s meeting management booking and catering system for the

organization. I provided conference room and catering scheduling within the meeting management department. I

assisted with audio visual, video conferencing, and room set up for general department and CEO meetings. I also

assisted with extensive event planning, corporate site events and catering duties.

Duties:

• First contact for guest concerns and conference room/catering reservations for internal meetings.

• Oversee reservation processes to ensure that there are no double bookings.

• Responsible for overseeing proper meeting room set up/tear down and catering orders for internal clients. Set

high standards for service quality.

Work effectively across all functions, departments and multiple site locations.

Skills Summary:

Exceptional communication and interpersonal skills, both verbal and written.

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Strong negotiating skills

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Manage customer relations, concerns, requirements and conflicts in a professional action oriented manor.

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Coordinate and schedule complex tasks efficiency utilizing strong organizational and analytical skills to ensure

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timeline goals.

Ability to handle fast paced, ever changing environment while anticipating internal and external customer

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needs. Ability to investigate, trouble shoot, analyze and solve problems/complaints/issues with compassion.

Self motivated with the ability to work well with office management and staff, external professionals and

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vendors in an office setting team player.

Answer customer, vendor or employee questions and concerns promptly and efficiently. Effectively collaborate

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with a diverse range of people and job functions.

Microsoft Excel, Word and general accounting experience..

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Follow company policy and procedures with a positive and professional demeanor, accurately and ethically.

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Keep confidentiality on all business matters.

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EDUCATION

Mountain View Los Altos Adult Education, Mountain View, CA

General Accounting Clerk, May 2009

Certificate of Completion: Accounting I & II, Payroll Records and Procedures and QuickBooks

De Anza Community College, Cupertino, CA

Associate of Arts, Administration of Justice

9/2010 12/2013

PERSONAL AND BUSINESS REFERENCE AVAILABLE UPON REQUEST

Contact this candidate