Customer Service Manager

PAUL HARSHMAN

**** * ****** **** #4-682-***-****

Phoenix, Arizona 85029

***********@*********.***

SUMMARY

Highly motivated Office Team Lead with significant experience in training

new employees, Accounts Payable, Accounts Receivable, Data Entry, Microsoft

Excel, Microsoft Word, Microsoft Access. Able to manage and prioritize

projects. Pro-active problem solver who is adept at constantly meeting

timely deadlines with over 90% accuracy. Eager to take on new challenges,

self starter and works well in a Team Environment with little or no

supervision.

SELECTED ACCOMPLISHMENTS

. Over saw all aspects of data entry and provided training when

necessary, initiated and completed data entry projects.

. Provided continuous support for all departments; Sales, Service,

Customer Service, Plant and New Order.

. Completed research for incorrect pricing and made corrections as

needed.

. Succeeded in helping keep Accounts Receivable within the company

guidelines.

. Printed and distributed reports, invoices and all other collateral

material on a daily basis.

. Ran queries to research customer accounts and made changes to accounts

when new items were added to replace old items.

. Ran an Import/Printing Store as an Office Manager.

PROFESSIONAL EXPERIENCE

G & K Services, Coppell, Texas 1998-

2013

Office Team Lead - Data Entry $17.86 Hour

. Print Room Operations - Reports and Queries

. Accounts Payable

. Accounts Receivable

. PC Support

. Deposit Verification

. Cash Verification

. Monthly Inventory/Usage

. Monthly P&L Reports

. SAP functions including check application, A/R reports, Collection

note, Vendor payment status

. Provided support for special projects

. Provided cross training on job functions

. Assisted with the MDM Clean-up project

. Assisted with the training for the 2003 Jackson Acquisition

. Assisted with the conversion/training for the 2013 Tri-State

Acquisition

Data Entry:

( Daily Maintenance, New Account Folders, Soil & RTS Tickets,

Manual Invoices, Route Settlement

( Keystrokes 10,000 - 11,000; 10 key by touch

PAUL HARSHMAN

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Burnett Staffing, Fort Worth, Texas

1997-1998

Temporary Employment Office Functions $8.00 Hour

Woods Printing & Imports, Fort Worth, Texas 1996-

1997

Office Manager $7.00 Hour

. Managed the office and supervised the employees

Texas Direct Inc., Fort Worth, Texas

1980-1996

Manager $40K per Year

. Managed Direct Mail Projects for Multiple Clients

. Enter Text Copy

. Processed Files

( Forms Proofing and Printing

( Oversaw mail projects from start to finish

EDUCATION AND CERTIFICATION

High School Diploma

Some college courses

SOFTWARE SKILLS

MS Word, MS Excel, MS Access, AS400 System, Mainframe Operations, SAP

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