Customer Service Representative
Resume:
KIMBERLY D. HOVIS
Washington, DC 20001
********.*****@*****.***
SUMMARY OF QUALIFICATIONS
Exceptional communication and interpersonal skills
Friendly, courteous, honest, and dependable
Highly organized: able to prioritize
Works efficiently with a team and independently
Hard worker and quick learner
Ability to work under extreme stress and pressure
Proficient in Microsoft Word, Excel, Publisher, Power Point, Outlook and Access
WORK EXPERIENCE
08/12-01/13 Families Forward, Inc. Washington, DC
Program Assistant/Community Liaison
Answered multiline phone system
Maintained monthly expense reports
Managed timesheet process
Coordinated volunteer services and charity events
Composed and mailed office correspondence as needed
08/06-08/12 Self Employed Washington, DC
Child Care Provider
Provided child care for infants and toddlers
Prepared and served lunch and snacks
Administered medications as needed
Created and instructed educational lessons
Provided recreational activities for children
03/05-07/06 Au Bon Pain Washington, DC
Customer Service Representative
Greeted customers and received food orders
Prepared customer food orders
Handled payment transactions
Stored, priced, and organized merchandise
Managed inventory
Executed closing duties and procedures
EDUCATION
Booker T Washington Public Charter School, Washington, DC Graduated
2004
HS Diploma
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