Customer Service Sales

SUSAN KHACHATRIAN

**** **** ****** ***# ** Sunnyside, NY 11104

Phone: 646-***-**** E-mail: *******@***.***

SUMMARY

Customer Service Supervisor with broad experience in customer service in a

fast pace, high volume environment. Significant achievements include sales

and public relations. Expertise in team leadership, training of new

employees and organization.

EXPERIENCE

Macy's Furniture & Oriental Rugs

Customer Service & Sales (Queens, New York)

2007-Feb.2009

Supervised all customer service calls, business research, sales, inventory

management and account management.

. Resolved an average of 5-20 customer related issues daily

. Implemented and managed new ways of generating new business according

to business trends.

. Implemented and managed excellent hands on communication with interior

designers and architects in order to improve company's growth.

. Developed and implemented daily ordering and receiving schedules.

. Trained new employees in different areas to help productivity and

customer relations.

. Developed and implemented new ways in ordering and receiving schedules

that increased productivity and customer relations.

. Implemented and managed the inventory of receiving and shipping

products.

Shalom Brothers Inc.

Assistant Manager (New York, New York)

1994-Jan.2007

Supervised staff of 15-20 employees daily. Managed daily phone orders as

well as billing.

. Exhibited leadership and team management to hit daily goals such as

customer service.

. Supervised 15-20 employees daily.

. Managed accounts receivable and payable.

. Managed numerous phone orders daily to ensure customer satisfaction..

. Resolved an average of 5-15 customer service issues daily.

EDUCATION

Associate's Degree, 51 Komitas School, Yerevan, Armenia

SKILLS

. Proficient in Microsoft Excel and Word

. Knowledgeable with billing software and models for financial information

LANGUAGE

. Fluent in English, Armenian and Russian

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