Customer Service Account Executive

Location:

Posted:

July 25, 2013

Giavanni Smith

**********@*****.*** 347-***-****

Objective:

To obtain a growing position within a great company that will utilize my knowledge and

excellent customer service to its greatest ability.

Professional Experience:

Outcomes Health Information Solutions 02/12- 11/12, Provider Relations Specialist

• Scheduling HEDIS/PIA chart reviews on behalf of major health plans through fax or

mail.

• Scheduling HEDIS/PIA chart reviews through an onsite field reviewer or medical coder.

• Assisting medical sites with inquiries or concerns that may occur regarding the review.

• Scheduling for large volume, priority and special handling sites.

• Received 3 promotions within Temporary Assignment through Excellent QA and

Outstanding Customer Service.

Arise Work from Home 10/11-05/12, Tier One Technical Support Representative

• Assisting customers with Bill Review, Payments, and Arrangements

• Assisting customers with any questions that concern service, billing, and/or equipment.

• Assisting customers with Troubleshooting defective devices

• Using Troubleshooting and Billing systems to differentiate between handset, network, or

billing issues.

Comcast 09/10-5/11, Customer Account Executive

• Assisting customers with Bill Payment

• Setting up new Accounts.

• Troubleshooting Digital &Analog Cable issues.

• Minor High Speed Internet issues.

• Assisting with Dispatch

Uncommon Goods 09/08-12/09, Customer Service Lead

• Assisting customers with orders over the phone and through email

• Assisting customers with any questions or concerns thorough Live Chat

• Managing Supervisor calendar

• Replied to customer feedback emails though BizRate

• Supervising 20 + representatives

• Filing claims with UPS/USPS. Updating damage claims spreadsheet in Microsoft Excel.

Education:

• University of Phoenix, major: Communications, 63 credits.