Customer Service Administrative Assistant

Cheryl E. Williams

*** ******* ****** •East Orange, NJ 07018

Cell: 201 .349 9927. Email: ************@*****.***

OBJECTIVE

To obtain a position in which I can apply my diversified skills in an

environment that offers long term growth and challenges.

SUMMARY

Well developed oral and written communication skills. Extremely detail

oriented with an ability to learn new material at a fast rate. Strong

organizational and time management skills. High aptitude to multi task

very effectively. Excellent client servicing skills and experience in

interacting with high profile clients at major firms. Strong technology

skills: Proficient in Microsoft Word, Excel, PowerPoint, and Microsoft

Windows XP

EXPERIENCE

Cablevision: Newark, NJ

Customer Service Representative 2/07 to 4/09

Resolved billing inquiries, dispute payments, process change of service

request and assist in technical inquiries through troubleshooting support.

Assisted with hook up of converter boxes as well as HD televisions.

Responsible for providing customer support on cablevision products.

Effective and efficient handing of customer transactions in real time

including, but not limited to working simultaneously with multiple

software applications, direct keyboarding into customer service

information systems. Provide routine customer service billing support

including explain billing statements to customers, taking payments.

Handling collection issues, pro rates and issuing credits.

311 Call Center: NY, NY

Call Service Representative: 1/03 to 10/03

Answered calls from a high volume symposium phone system. Handled 150 200

calls daily. Assisted citizens with calls such as traffic light

complaints, potholes and other major street problems. Also took emergency

water and sewer complaints. Entered complaint information into the proper

database and obtained work orders. Took calls regarding garbage issues

and recycling information, interacted with supervisors when handling more

complex calls, Redirected calls to through to the Siebel system to insure

proper assistance

DEP: Corona, NY

Clerical Associate / Call Center Representative: 12/86 to 1/03

Engineering Audits Office/Administrative Assistant

Prepared budget and fiscal reports for purchase orders on city contracts.

Supervised 6 8 summer employees. Processed voucher payments for city

contractors. Ensured proper ordering and stocking of all office supplies

for entire unit. Perfunctory clerical duties. Properly prepared vehicle

reports for daily car usage. Filed 300 400 city contracts daily. Assisted

bureau administrator when needed assisted citizens (from the five

boroughs) with emergency complaints about water, sewer, industrial waste,

air and noise, and hazardous material issues. Handled high volume calls

in a professional and timely manner under very demanding and stressful

situations. Assisted supervisors when called upon, coordinated with

public officials, as well as, with the Community Boards, ensuring fast

service delivery. Contacted the Mayors Action Center and Borough

Presidents’ office regarding major, emergency social welfare issues,

Monitored calls from an ACD phone system and reported the increase or

decrease of call volume; served as Liaison to Director of department, prepared all

correspondence for unit. Prepared budget and worked closely with vendors for purchasing of

office equipment. Prepared monthly reports on input of construction

contracts.

COMPUTER SYSTEMS: MS Word, Excel, PowerPoint, Windows XP.

EDUCATION: NYC College of Technology 2000 2002, Major Human Services

Essex County College July 2010 to May 2013, Major Criminal Justice

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