Customer Service Management

MANUEL S. MASCARINAS JR

? *** Hoover Road Yonkers, New York 10710

? 914-***-****

Email:**********@*****.***

CAREER OBJECTIVE

To continue a career in excellence in a challenging environment

wherein I can utilize my skills on the following fields: Accounting,

Finance, Administrative and IT.

JOB EXPERIENCE

PAGCOR - Philippine Amusement & Gaming Corporation April 27, 2005 - March

1, 2012

Manila, Philippines

Information Technology Department - IT Clerk

. Encodes Slot Machine/Table Games Win/Loss report on a daily & monthly

basis.

. Install/Maintain various programs/systems (AS400, Player Tracking

System Database, SMCRS Database, Scorecards etc) for

Property/Operations/Administration group.

. Troubleshoot/Repair/Replace hardware/software whenever is necessary.

. Provide support for In-House network related concerns.

. Ensures strict confidentiality of all IT programs and structures

within the organization.

. Assist other IT related matters from time to time.

. Basic knowledge in configuring Active Directory, SQL and AS400 system.

. LAN Cabling (terminate RJ45) for Local Network Connectivity.

. Reports minor to major IT problems transpired from the branch to the

Head Office (eg AS400 server bogged down, Gaming Servers Downtime

etal.)

. Manage PC setup and deployment for new employees using standard

hardware, images and software

. Install, test and configure new workstations, peripheral equipment and

software

. Maintain inventory of all equipment, software and software licenses

. Assign users and computers to proper groups in Active Directory

. Provide helpdesk support and resolve problems to the end user's

satisfaction

Human Relations Department - Clerk Typist

. In charge of filing confidential documents pertaining to 201 files of

the employees.

. Prepares semi-monthly & monthly attendance of employees.

. In charge in mailing various documents to Head Office & different

branches of casinos.

Treasury Department - Vault Clerk

. Performs token collection daily from slot machines.

. Conducts token counting at the TCR (Tokens Counting Room).

. Performs money counting at the MCR (Money Counting Room).

. Delivers tokens to the teller's booth for selling.

. Prepares daily income report for slot machines & table games.

. Prepares disbursement vouchers for table games & slot machines.

. Forward copies of daily report for Accounting Sections.

PDIC - Philippine Deposit Insurance Corporation August 9, 2000 -

February 27, 2004 Claims Settlement Department -

Bookkeeper

Makati, Philippines

Specific Duties:

. Assists the depositors in filing their claims for insured deposits

during payoff operations

of various closed banks, give them the necessary documentary

requirements & entertain

their queries.

. Encodes the claims received & prepares a summary of payments during

the day.

. Prepares Monthly Summary Report for selected data.

. Prepares letter notices for payments & additional requirements to the

depositors of various closed banks.

. In charge of filing letter notices to depositors marked "RTS" & "RRR"

(Return to Sender & Registry Return Receipts) which will be used for

verification of the status claims for insured deposits of the

depositors of various closed banks.

EDUCATIONAL BACKGROUND

Arellano University

Legarda, Manila (Philippines) June1995

- March 2002

. Bachelor of Science in Commerce

Major in Business Management

Relevant and Related Subject:

. Major in Management

. Production Management

. Marketing Management

SEMINARS ATTENDED

. Business Management in a Global Perspective

Arellano University Management Society

March 7, 1998

. The Filipino Entrepreneur Towards the Next Millennium

Arellano University Management Society

February 5, 1999

. Caring for Customers Workshop

Philippine Deposit Insurance Corporation

February 26, 27, & 28 2003

. CSTP (Customer Service Training Program)

Philippine Amusement & Gaming Corporation

March 26 - 27, 2007

. AS400 Refresher Course and Network Essentials 2007

Philippine Amusement & Gaming Corporation

GSD Conference, GSD Building,

PAGCOR Imus Complex

July 31 - August 4, 2007

SKILLS

. Computer literate in Microsoft Offices, Internet, HP Laser and Dot

matrix printers, copiers and Fax machines, AS400 skills, Troubleshooting

of computer hardware problem, knowledge in installing computer softwares.

. Good Interpersonal Skills and Communication Skills. Courteous and

helpful. Organized, dedicated and eager to learn.

Contact this candidate