Customer Service Sales

Likisha D. Jackson

***** ******* ***** ***** ******** MD 20772 301-***-****

*************@*******.***

Summary

Self-motivated professional with a steady employment history and extensive

experience in working independently as well as in a team. I have over 4

years experience in many areas of Management, Administration and Sales. I

am looking to flourish my skills and abilities to serve as a valuable

resource at your company. I feel my strong moral character, sense of

loyalty, professionalism, and discretion will be an asset to your company.

Experience

02/07-Present: Radio One, Inc. Silver Spring MD

Administrative Assistant

Provide administrative and office support to Founder and Chairperson of the

company

. Ensures that all relevant issues relating to the Chairperson's

personal, business, legal, administrative, inter-departmental, inter-

company, board coordination and relationships are competently and

professionally dealt with at all times.

. Manage details of multi-party conference calls, in-house and off-site

meetings and luncheons, travel arrangements, calendars, itineraries,

and agendas.

. Execute word processing projects, including large-scale mailings and

correspondences.

. Handle inventory and requisitioning of supplies; research to secure

savings on all items.

. Develops and maintains confidential or complex files.

. Make certain that all relevant scheduling is proactively handled and

schedule is kept up to date.

. Ensure that schedule is communicated to the Chairperson and all

related parties.

. Make certain that all calls are proactively answered and directed to

related parties.

. Ensure that all issues arising from phone calls are correctly

recorded and appropriately dealt with and delegated.

. Make certain that the whereabouts of the Chairperson are known at all

times.

. Meet and greet clients and visitors.

. Prepares and coordinate mail, faxes, and express packages.

. Ensure emails are responded to and acted upon in a proactive and

timely fashion.

. Ensure all relevant parties have appropriate access to the Chairperson

as it relates to effectively working inter-departmentally and inter-

company with the Chairperson.

. Perform other duties as assigned

02/06-07/09: HairWorld Salon & Spa, Alexandria, VA

Salon Manager/Coordinator

Managed and coordinated the daily activities required to operate a full

service salon and spa

. Responsible for meeting and exceeding growth goals by hiring,

training, motivating and maintaining the necessary staff

. Focused on customer service, operational standards, building the

business, team development and operational budget

. Oversaw marketing activities of the salon, in order to generate

customer traffic to meet and exceed goals

. Managed 10 employees

08/04-02/06: Harold Pener Man of Fashion, Bowie, MD

Sales Associate

Responsible for maintaining outstanding customer service as per the

company's standards, generated sales merchandising, and safeguarding

company assets. Ensured that each customer received outstanding service by

providing a friendly environment, which includes greeting and acknowledging

every customer, maintained solid product knowledge and all other aspects of

customer service.

. Provided prompt, courteous customer service

. Rung up all sales on cash register, properly and accurately handling

money, checks and other types of payment received for products sold

. Performed multi-function operation of fuel console, lottery and money

order machines

. Performed housecleaning duties necessary to maintain store cleanliness

and basic upkeep and/or cleaning of all equipment in the store

. Assisted in maintaining proper inventory levels and shift audits

. Controlled merchandise, cash shortages and other selling expenses

. Performed all duties with minimal supervision; required to work

irregular hours, attend job-related meetings and perform other duties

as assigned

Skills

Excellent organizational, research, oral and writing skills; able to grow

positive relationships with clients and colleagues at all professional

levels. 60WPM, proficient in Microsoft: Word, Outlook, Excel, Access, and

Power Point.

Education

Bachelor of Arts, Communications/Broadcast Journalism, Bowie State

University, Bowie, MD

References Available Upon Request

Contact this candidate