Technician Information Technology
Resume:
E. Perez
***********@***.***
Objective
Obtain an entry level position in Information Technology arena. Deliver
value by implementing technology solutions to increase operational
efficiency and productivity of businesses and clients
Career Summary
. Versatile and open-minded professional, with comprehensive hands-on
experience in technological functions including installation and
troubleshooting.
. Installed, maintained, upgraded and modified voice and data equipment
and software applications on customer premises.
. Used sophisticated test equipment, measuring devices, meters and hand
tools in analyzing, adjusting, installing, wiring and maintaining
communications services facilities.
. Reviewed and interpreted service orders and circuit diagrams
. Performed work in connection with installing, rearranging, removing,
testing and repairing various types of data and voice services.
. Strong communication skills and experience with Nortel TDM and VOIP
PBX systems including Nortel Server based applications
. Well conversant and knowledgeable on latest and cutting edge
technologies associated with telecom industry.
. Demonstrated self-motivated results driven leadership skills
converting ideas into realistic solutions with capacity to train,
mentor, and motivate cross-functional teams.
. Maintained relationships with business units including sales,
marketing, provisioning, data entry, customer care and other
integrated systems for business enhancements.
. Efficient leader and a team player with ability to communicate at all
levels.
. Analytical in furnishing long lasting technical solutions.
. Professional team player with good work ethics.
. Commended as an outstanding trainer within AT&T, complemented for the
ability to multitask.
. Effective in working independently and as part of a team.
Experience & Results
Facilities Assignment Specialist, AT&T (Mar2010 - Present)
. Accountable for operation and functioning of Facilities Assignment
Control System.
. Analyze and facilitate Service Order Analysis and Control, Loop
Facilities Assignment and Control System, Work Manager, and Computer
System for Mainframe Operations.
. Evaluation of requests for manual assistance identifying and ensuring
the best possible solution.
. Check and evaluate Engineering Work Orders and conclude work activity
necessary to generate construction work sheets.
. Restructure and update the documentation base inventories.
Service Technician, AT&T (Sep 2006 - Mar 2010)
. Field Technician for installation/repair also worked as cable
Installer/repairman with both aerial and underground settings.
. Installation and repair of DSL, ISDN, Pots and voice lines.
Facilities Technician, Verizon (Dec 1997 - Aug 2006)
. Worked as desktop technician ensuring customer requests are promptly
handled by identifying issue and routing them swiftly to appropriate
channels.
. Responsible and accountable for low voltage loop line installation.
. Hands-on experience in electrical maintenance.
Academic and Professional Qualifications
Bachelor of Science in Information Technology (Dec, 2011)
Majoring in Information Systems Security
University of Phoenix, Arizona
Electronics Engineering Technician (Aug, 2003)
RETS Institute, New Jersey
Diploma for Network Technician (Jul, 1997)
Anthem Institute, New Jersey
Technical Skills & Environments
. DOS 6.22, Windows 98/2000/2003/XP Server and Workstation
. Microsoft Office Professional 2010 including Visio, Lotus Notes 5,
Formail, MySQL, Php My Admin, Swish-e, Urchin Analytics, Word Press,
Java, Linux (Red Hat)
. Hands-on experience of Computer programming in Java, Data Warehousing,
Web design, Project Planning & Implementation, Database concepts,
Fundamentals of networking and UNIX.
. Knowledge of Information Assurance & Security including Risk
Management, Electronic Commerce and Enterprise Security Control
Contact this candidate