Customer Service Sales
Resume:
ASHLEY M. GASKINS
La Plata, Maryland 20646
*********@*****.***
Objective
To obtain a rewarding and challenging position that provides me an opportunity to utilize my
academic background and allows me to develop and grow with the company.
Education
MORGAN STATE UNIVERSITY August 2007- May 2011
Bachelor of Science in Marketing
Experience
GREENE TURTLE, La Plata, Maryland
Waitress/Customer Relations September 2011- Present
Serving as a multifunctional team member I am responsible for various activities that involve
customer service. I assist customers by promptly greeting guests and placing orders. Sustain a clear
line of communication between the client and support staff. Provide impeccable customer service in
extraneous situations by making quick and accurate decisions. I accurately prepare itemized checks
and resolve complications. I am responsible for managing and calculating daily transactions.
Consistently maintain a functional and well organized work environment. Furthermore, I have
obtained product knowledge through certified TIPS training courses. I establish goals and exercise
multitasking, time management, and communication skills to accomplish them.
PROCUREVIS, INC, Waldorf, Maryland January 2012- July 2013
Personal/Executive Assistant
Excel in multi-tasking in a fast paced environment. Complete projects within specific time and budget
constraints. Greet guests and maintain a welcoming atmosphere. Receive phone calls, answer
questions, and accurately route messages. Create and manage a filing system for files. Coordinate
and schedule the CEO’s daily calendar appointments. Plan, prepare and budget complex travel
itineraries. Compose daily responses and fax, e-mail and mail traffic systems. Process, sort, log and
distribute incoming and outgoing mail. Maintain inventory of supplies and prepare purchase requests
for supplies. Maintain responsibility of all accounts payable and receivable confidential. Develop and
maintain budget and billing expense spreadsheets. Review memos and reports, conduct research,
create presentations and prepare statistical reports. Record, compose and distribute monthly
company meeting minutes. Assist in planning, organizing and managing company and personal
events. Provide Human Resources support in reviewing employee benefits and verifying salaries.
Provide Marketing support to various projects; including recruiting employees and reformatting
resumes for proposal contracts. Assist the Accounting department in processing timesheets and
clerical work.
TRADE SECRET, Waldorf, Maryland
Beauty Advisor/Customer Relations May 2011 - September 2011
I was responsible for customer service and sales which entailed answering phone calls and
scheduling daily appointments. Maintained a clientele database and updated customer information
reports. I worked with customers to resolve complaints and conduct reviews to fulfill customer
satisfaction. I assisted the company in meeting the state inspection board’s sanitation requirements
for sanitation and safety regulations. I performed day-to-day drawer reconciliation and depository of
monetary funds. I acquired product knowledge through professional cosmetic courses. In addition, I
conducted monthly inventories on supplies and products while creating displays to garner customer
attention. Lastly, to be successful I have gained interpersonal communication and multitasking skills.
Responsible for opening and closing of the store, employee training and all assets.
TRADE SECRET, Baltimore, Maryland
Beauty Advisor/Customer Relations October 2008 – May 2011
I was responsible for customer service and sales which entailed answering phone calls and
scheduling daily appointments. Maintained a clientele database and updated customer information
reports. I worked with customers to resolve complaints and conduct reviews to fulfill customer
satisfaction. I assisted the company in meeting the state inspection board’s sanitation requirements
for sanitation and safety regulations. I performed day-to-day drawer reconciliation and depository of
monetary funds. I acquired product knowledge through professional cosmetic courses. In addition, I
conducted monthly inventories on supplies and products while creating displays to garner customer
attention. Lastly, to be successful I have gained interpersonal communication and multitasking skills.
As a result of my job performance, dependability, and commitment I was elevated to key holder
position where I gained responsibility for the opening and closing of the store, employee training and
all assets.
BABIES ‘R US, Towson, Maryland
Sales Associate June 2010 - August 2010
Served as a multifunctional team player and was responsible for various duties that included
customer service for all sales transactions. I assisted customers in numerous sales transactions. I
scheduled various appointments to assist customers in the baby registration process. Furthermore, I
provided exceptional customer service while greeting and directing clientele. I consistently organized
and supplied inventory for patrons daily while supporting staff with inventory auditing.
BROWNSTYLE, Baltimore, Maryland
Marketing and Sales Representative August 2008 - May 2011
I conducted marketing research and reported findings of customer information and product usage.
These findings were produced in bar graphs, charts, and histograms using various software
packages. I was responsible for performing product and customer satisfaction surveys. These
surveys helped the company determine the products that should be carried in their inventory to
increase company profit and customer satisfaction. I assisted the marketing and sales manager to
effectively represent the company’s services to the media and to the public. I contributed to the
website maintenance for the promotional aspect of the company. Managed party events and
conducted model castings which required good analytical, organizational, and multitasking skills. I
supported a multi-functional team by launching new promotional strategies in a competitive industry.
KIDS FOOT LOCKER, Waldorf, Maryland
Sales Associate August 2006 - January 2008
I served as a member of the sales floor team and maintained and encouraged a professional working
environment. Conducted monthly audits and store inspections. I maintained a well presented working
establishment. I handled multiple projects in a fast paced environment. I surpassed the monthly
sales goal by 12%.
Skills
Internet, Microsoft Access, Excel, PowerPoint, Word, Outlook, Lotus Notes, Producteev, SPSS, Data
Entry, Data Analysis, Survey Development, Market Research, and Social Media.
References: Provided upon request.
Contact this candidate