Customer Service Quality Control

*** ******* *****

Tallahassee FL *****

305-***-****

*******.***@*****.***

SHAVERNE DE SILVA

OBJECTIVE- To obtain a position within a thriving organization to utilize

my skills in an efficient manner, while pursuing a professional development

WORK EXPERIENCE

Incomm, Jacksonville, FL

11/2012-05/2013

Customer Service Representative

• Answered all customer queries and concerns regarding their accounts

• Problem solved and provided accurate information in a timely manner

• Reviewed accounts and create problem tickets and clear pre authorization

• Reactivate gift cards and activate registered id accounts

Immigration Clinic, Hollywood, FL

12/2009–06/2011

Receptionist

• Perform Clerical duties of necessary documents, verify contents, and getting them signed and

stamped from correct authorities and ensure completion of all legal procedures for detention

and deportation of foreign nationals

• Capability to multitask and ensure timely completion of procedures and responsibilities

• Receive incoming calls, input data entry, set up appointments, attend visitors and provide

them with basic information and guidelines regarding enforcement operations

SMX, Miami, FL

01/2006–10/2009

Quality Control Shipping & Receiving Associate

• Maintained the records of merchandise scanned and restocked for shipments

• Cross checked items received against invoices and records of merchandise

• Assisted in loading and unloading of merchandise safely in a timely manner

• Able to use a RF scan gun and operate a clamp and forklift attachment

Integrated Air, Ft. Lauderdale, FL

06/2002–12/2005

Ramp Agent

• Monitored customer safety during on boarding and deplaning.

• Assisted in ramp set up and storage of equipment and baggage

• Serviced the aircraft as needed before, during and after flights

• Transferred baggage to the airline destination

EDUCATION

Miami Dade College, Miami, Fl 2002-2003

North Miami Beach Senior High, NMB, Fl 1998-2001

Degree : Diploma

COMPUTER SKILLS

Microsoft Word, Excel and Power Point

References available upon request

Contact this candidate