Customer Service High School
Resume:
Vera Castillo
Buckeye, AZ 85326
Cell phone: 623-***-****
*********@*****.***
OBJECTIVE: Experienced Customer Service Representative seeking employment and/or opportunity to
join a Customer Service Team using experiences and knowledge acquired through the years.
EXPERIENCE:
November 2006 to February 2013
Correction Technician
Bernalillo County Detention Center, Albuquerque, NM
Take inmates personal information, enter them into computer, notify inmates of their charges and bond.
Take their personal property, inventory and store them. Release property to them upon on their discharge.
Organize, file and update their information. Process their release and discharge paperwork according to
court decisions.
August 2006 to November 2006
Correction Technician
ATA Services, Albuquerque, NM
Take inmates personal information, enter them into computer, notify inmates of their charges and bond.
Take their personal property, inventory and store them. Release property to them upon on their discharge.
Organize, file and update their information. Process their release and discharge paperwork according to
court decisions.
March 2006 to July 2006
Security Guard
Santa Fe Protective Services, Albuquerque, NM
Secure, monitor and patrol school ground and events. Direct traffic, keep activity log and incident
reports.
August 2005 to February 2006
Security Guard
Wackenhut Services, Albuquerque, NM
Secure, monitor and patrol plant premises. Keep daily and activity logs. Report and write up incident
reports. Check in company employees. Enforce company policy and regulations.
April 2005 to July 2005
Cashier/Customer Service
Flying J Truck Stop, Albuquerque, NM
Handle large amount of money, ring up sales for customers, take sales money and give back correct
change. Issue coupons and look up personal accounts for customers. Restock merchandise. Balance
money/drawer and print out shift reports.
March 1999 to March 2000
Property Assistant Manager
J.L Properties, Farmington, NM
Provide Customer service, lease apartments, fill out lease forms and addendums, 3 and 7 days non
compliances forms, background checks, handle lock outs and evictions, maintain grounds/maintenance
and rental logs, take and receive and deposit rent money, inspect apartments for move in and move outs.
Education:
June 2003- December 2004
TVI of Albuquerque, NM
Criminal Justice
May 1992
High School Diploma
Red Mesa High School, Teec Nos Pos, Az
Cerfications:
CPR
First Aid
Self Defense
Property Room Management
Keyword summary:
Very organized
Stay on task
Good attendance/punctuality
Customer service
Computer (excel/Microsoft word)
Reliable and dependable
Telephone
Work well with others
Fax and copy machines
Willing to train and go the extra mile
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