Customer Service Representative

Lauren M. Adams

*** *. ***** *** ********, Ohio *3207 • 516-***-**** • ******.*********@*****.***

Objective:

Highly competitive, passionate, persuasive and articulate, able to achieve results others believed

to be impossible.

HIGHLIGHTED CAREER ACHIEVEMENTS

Within two years, generated nearly $90,000 in business revenue.

PROFESSIONAL EXPERIENCE

MRS Associates, Westerville, Ohio 2008– 2010

Recovery Revenue Specialist

• Revenue Generation - Within two years, generated nearly $60,000 in revenue for Chase Bank.

• Generate settlements through agency and direct clients.

Work closely with clients to identify their needs and requirements and provide solutions-

•

oriented timelines.

Utilized strong ability to help strategies and tactics to help clients increase payments, and

•

generate new business.

Effectively re-evaluate others without creating resentment or negative responses.

•

JP Morgan Chase/ Tax Related Products 2007-2008

Customer Service Representative

• Processed income tax checks by verifying the amount of cash value due

• Lock accounts if possible Identity theft suspected on checks

• Answer questions about possible reasons checks did not go through and give customers

alternate phone numbers for further information if questions were not answered.

ACORN 2003- 2005

Secretary

• Managed member accounts and update all personal information.

• Led students of 5-6, in positive landings with community volunteering.

• Referred new members.

• Multi phone lines, faxed press releases to local new stations for upcoming protest

.Answered questions promptly and above company standards.

EDUCATION

Miami Jacobs Career College- Criminal Justice 2012-Present

Mifflin High School Columbus, Ohio 2005-2006

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