Customer Service Sales

JESSICA BOUDJOUK

***** *. ******* *****, ********, AZ 85374

Home: 623-***-**** ● Cell: 480-***-****

*********@*****.***

CAREER OVERVIEW

Reliable Customer Service Representative with extensive track record in demanding sales and account management

environments. Performance driven, customer-focused, energetic, outgoing and driven to reach company goals.

CORE STRENGTHS

Adaptive team player Microsoft Office proficiency

Customer service expert Proficiency in CampusVue

Telephone inquiries specialist Proficiency in Oracle

Cash/check deposits expert Proficiency in CRM OnDemand

Energetic work attitude Proficiency in DataTel

Courteous demeanor Proficiency in COD

Seasoned in conflict resolution Proficiency in FAA

Active listening skills Collections proficiency

Strong organizational skills Typing 85 WPM

Works well under pressure Multi-line phone proficiency

ACCOMPLISHMENTS

Promoted to Senior Student Services Adviser after 2.5 years employment as a Financial Adviser

Managed a caseload of more than 300 clients at any given time.

Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts.

WORK EXPERIENCE

GRAND CANYON UNIVERSITY

Phoenix, AZ

Student Services Advisor Level I & II 01/2013 to Current

Manage accounts for students in regards to federal funding, tuition reimbursement, scholarships, and other methods of

payment.

Register schedules from enrollment through degree completion.

Student – Faculty Conflict Resolution

Career Services

Maintain total enrollment through retention and referrals.

Provide counsel on responsible borrowing and financial literacy.

Assist coworkers with escalated calls and situations.

GRAND CANYON UNIVERSITY

Phoenix, AZ

Lead Financial Advisor Level I & II 09/2010 to 01/2013

Assist students in reaching educational goals by providing guidance on financial literacy and responsible borrowing.

Processing payments, tuition assistance, scholarship payments.

Collections

Assist coworkers with escalated calls and situations.

Mentor coworkers with one-on training opportunities and shadowing.

Maintain knowledge in regards to Department of Education policies.

TRU VUE GLASS, INC.

Tempe, AZ

Customer Service Representative 03/2006 to 10/2010

Developed campaigns to introduce new services and products to customers.

Created new sales leads and accounts.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Demonstrated mastery of customer service call script within specified time frames.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Maintained a circle of communication between corporate offices, clients, and distributors that occasionally required

travel.

SUNGLASS HUT

Moorestown, NJ

Area Store Manager 05/2002 to 08/2005

Maintain daily, weekly, monthly, and seasonal sales goals.

Scheduling, record-keeping, and billing.

Customer service.

Opened new store locations and assisted in recruiting and training new staff.

Reorganized sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking, and reconciling receipts.

Trained new managers on store procedures and policies.

SODACLUB / SODASTREAM INTERNATIONAL

Cherry Hill, NJ

Regional Store Manager 06/2003 to 02/2004

Introduce a new product to consumers by education and demonstrations.

Hire and train staff and management for locations throughout NJ and PA.

Maintain multiple locations and the paperwork/billing associated with each locale.

Traveling to special events and/or roadshows.

Final responsibilities included closing all locations permanently, notifying employees of termination, and implementing

severance packages.

EDUCATIONAL BACKGROUND

Maricopa County Community Colleges

Maricopa County, AZ

Major: General Studies

Christopher Newport University

Newport News, VA

Major: Recreation & Tourism

Minor: Government & International Law

Washington Township High School

Sewell, NJ

Diploma

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