Customer Service Software
Resume:
Arkady Menikhes
Brooklyn, New York 11223
P: 347-***-****
F: 347-***-****
E-mail: *********@*****.***
Linked-In Profile: http://lnkd.in/fkKDY7
Professional Objective: To obtain a position in a prominent organization utilizing advanced computer, and
computer technology skills.
Summary of Qualifications:
Highly motivated multi-skilled professional with extensive knowledge of computer and computer related
technology, with excellent interpersonal communication and public relation skills. Possess fluency in English
and Russian languages; skilled in writing, reading and speaking in those languages.
Summary of Accomplishment:
Senior System Administrator
• Extensive knowledge of operating systems (Windows 95, 98, NT Workstation, XP, Windows
Vista and Windows 7)
• Administration and knowledge of LAN and WAN networks
• Knowledge of VPN
• Extensive knowledge of software such as: Microsoft Office 2003/ 2007/ 2010 Suits, Photoshop
CS4 and CS5
• Basic skills and Knowledge of HTML, and Java Script
• Trained new technical team
• Extensive core knowledge of various computer hardware
• Conducted training for new clients in a usage of our marketing research software
• Created scripts to automate network drives mapping and other processes
PowerBuilder Developer/DBA
• Managed PVCS (Polytron Version Control System)
• Business Software Development Using PowerBuilder
• Administered Sybase and MS SQL Databases
• Programed using Sybase and MS SQL for the software data
Customer Service
• Knowledge of principles and processes for providing customer and personal services
• Giving full attention to what other people are saying
• Talking to others to convey information effectively
• Used computers and computer systems to serve customers
• Observed, received, and otherwise obtained information from all relevant sources
• Spoke to customers in civilized and organized manner
• Resolved customer complaints in a civilized manner
Communication
• Fluent in English and Russian languages.
• Excellent writing, reading, and oral skills.
• Excellent Customer Relation Skills
EDUCATION:
Baruch College, Corporate Communication
February 2011 – May 2016
Kingsborough Community College, Liberal Arts, Brooklyn, New York
July 2003 – August 2006
Degree: Associates in Liberal Arts (AA)
Anna and Alex Computer Tech School, MS SQL, Sybase, PowerBuilder, Networking, Basic Computer
Knowledge
July 1996 – October 1999
DIPLOMAS: GED, Associates Degree in Liberal Arts
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